Ms. Watkins

Jane Watkins

President

Watkins Public Relations

Jane Watkins, a native of the Caribbean island of St. Croix, was raised understanding the value of water. With only a cistern to provide water to the household, water conservation was critical because if the cistern was empty you would be out of water until the next rainfall. Upon moving to the continental USA, Ms. Watkins was horrified to see people watering their grass.

Having lived in Florida for the past ten years, where watering the lawn seems to be a daily ritual with most homeowners, Ms. Watkins still refuses. I am working on eliminating as much grass as possible in my yard by planting drought resistant natives and pollinator attracting plants. Having worked at resorts and boat charters since a teen, it is no surprise Watkins, a marketing communications specialist, focuses on the hospitality industry.

A graduate of Florida State University, she has built a track record in integrated marketing communications including launches, events, promotions, sponsorships, media relations, collateral, and advertising. Her vertical marketing experience includes food and beverage, movies, retail, travel and tourism, art, and youth marketing. She has represented hotels and destinations worldwide.

Ms. Watkins has managed marketing efforts for Atlanta Pride, Glory Foods as well as national accounts. She is a volunteer for the St. Croix Foundation, the Center for Great Apes and select non-profits. In 2011, she produced the cookbook for her client, the St. Croix Food & Wine Experience, to benefit the St. Croix Foundation, a non-profit serving the US Virgin Islands.

Ms. Watkins can be contacted at 305-235-8575 or jane@watkinspr.com

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. Its leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. Its the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.