Ms. Stevens

Ashley Stevens

Director of Client Services

Blue Magnet Interactive

After receiving a Bachelor of Arts in Communication, Advertising and Promotions from a small school in Ohio, Ashley Stevens moved to Chicago to make her stake in online marketing.

Ms. Stevens' background ranges from promotions and event planning for nonprofit organizations to creating innovative online marketing strategies for Blue Magnet Interactive’s hotel clients. She conquered the world of account management as an Internet Marketing Manager and quickly became the team leader, working with high-level clients and ensuring her team stays proactive and provides the best service to BMI’s clients. If you have an online marketing issue and don’t know where to start, Ashley Stevens is your woman.

Ms. Stevens can be contacted at 312-226-7683 or ashley.stevens@bluemagnetinteractive.com

Coming Up In The June Online Hotel Business Review




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Feature Focus
Sales & Marketing: Who Owns the Guest?
Hotels and OTAs are, by necessity, joined at the hip and locked in a symbiotic relationship that is uneasy at best. Hotels require the marketing presence that OTAs offer and of course, OTAs guest’s email when it sends guest information to a hotel, effectively allowing OTAs to maintain “ownership” of the guest. Without ready access to guest need hotel product to offer their online customers. But recently, several OTAs have decided to no longer share a data, hotels are severely constrained from marketing directly to a guest which allows them to capture repeat business – the lowest cost and highest value travelers. Hotels also require this data to effectively market to previous guests, so ownership of this data will be a significant factor as hotels and OTAs move forward. Another issue is the increasing shift to mobile travel bookings. Mobile will account for more than half of all online travel bookings next year, and 78.6% of them will use their smartphone to make those reservations. As a result, hotels must have a robust mobile marketing plan in place, which means responsive design, one-click booking, and location technology. Another important mobile marketing element is a “Click-to-Call” feature. According to a recent Google survey, 68% of hotel guests report that it is extremely/very important to be able to call a hotel during the purchase phase, and 58% are very likely to call a hotel if the capability is available in a smartphone search. The June Hotel Business Review will report on some of these issues and strategies, and examine how some sales and marketing professionals are integrating them into their operations.