Mr. van Santen

Riko van Santen

Vice President Electronic Distribution

Louvre Hotels Group

Riko van Santen graduated with an honours degree in Hospitality Management from Middlesex University, London, and also holds a degree in Japanese business studies and various software administration qualifications.

Following experience in various rooms division and revenue management functions at luxury properties, Mr. van Santen joined Pegasus Solutions/Utell in 2000 as Group Revenue Manager. In 2003 he was appointed Director of Electronic Distribution and by 2007 V.P. of Electronic Distribution & ICT for the Golden Tulip TOP Hospitality Group.

Currently based at Louvre Hotels Group‘s headquarters in Paris, Mr. van Santen architects the group’s distribution and e-commerce across 6 brands, ranging from 1 star to 5 star properties. The group’s Central Reservations System Goldres was among the first hotel reservations system worldwide to achieve full NGS Connectivity, Total Pricing and BAR functionalities.

Golden Tulip’s award winning website was the first hotel brand website to use RSS technology, Mobile-Device distribution, Facebook API, online guest reviews (UGC) and multi lingual Online Distribution Database usage worldwide. Mr. van Santen specializes in delivering evolving competitive hospitality distribution solutions with fast-to-market, cost effective deployment.

Experience also includes the RFP, procuring and deployment of 3rd party cloud based systems such as Revenue Management Systems, Rate Trackers, Commission Processing Systems, multi-chain electronic RFP solutions, POS, ERP and Property Management Systems.

Property systems consolidated towards “cloud” solutions include mail Server, payroll Server, POS server, PMS server consolidation as well as cross border VOIP and complex IPVPN rollouts internationally.

Mr. van Santen lectures at various hotel schools and global industry events on Distribution trends and Revenue Management, and holds seats on: HTNG Board of Directors (current Vice Presidency), HFTP EHTEC Advisory Council, Pegasus Solutions Customer Advisory Board.

A Dutch national, Mr. van Santen was born in Tokyo and having lived over 20 years abroad, currently resides in Paris, France with wife Christel and their two sons.

Mr. van Santen can be contacted at 33-1-42.91-4740 or rvansanten@louvre-hotels.com

Coming Up In The July Online Hotel Business Review




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Feature Focus
Hotel Spa: Measuring the Results
As the Hotel Spa and Wellness Movement continues to flourish, spa operations are seeking new and innovative ways to expand their menu of services to attract even more people to their facilities, and to and measure the results of spa treatments. Whether it’s spa, fitness, wellness meet guest expectations. Among new developments, there seems to be a growing emphasis on science to define or beauty services, guests are becoming increasingly careful about what they ingest, inhale or put on their skin, and they are requesting scientific data on the treatments they receive. They are open to exploring the benefits of alternative therapies – like brain fitness exercises, electro-magnetic treatments, and chromotherapy – but only if they have been validated scientifically. Similarly, some spas are integrating select medical services and procedures into their operations, continuing the convergence of hotel spas with the medical world. Parents are also increasingly concerned about the health and well-being of their children and are willing to devote time and money to overcome their poor diets, constant stress, and hours spent hunched over computer, tablet and smartphone screens. Parents are investing in wellness-centric family vacations; yoga and massage for kids; mindfulness and meditation classes; and healthy, locally sourced, organic food. For hotel spas, this trend represents a significant area for future growth. Other trends include the proliferation of Wellness Festivals which celebrate health and well-being, and position hotel spas front and center. The July issue of the Hotel Business Review will report on these trends and developments and examine how hotel spas are integrating them into their operations.