Mr. Hepditch

Duane Hepditch

President & CEO

Guestfolio

Duane Hepditch is an innovator within the hospitality software industry. Seeing a void in the guest service transaction, Mr. Hepditch co-founded Guestfolio, the "world’s leading hotel CRM” recognized by the World Travel Awards in 2014. His company is growing rapidly throughout North America, Europe and Asia and has the privilege to work with hotels such as Four Seasons Hotels & Resorts, Shangri-La Hotels & Resorts, Brownsword Hotels, Six Senses Resorts & Spas and many other unique boutique and resort properties around the world.

Mr. Hepditch’s passion for travel and guest service motivated him to co-found Guestfolio in 2008 and in turn reach his goal to provide solutions for hoteliers so they may better service and learn from their guests throughout the travel journey. Guestfolio is a hotel marketing platform that drives guest engagement, retention and conversion throughout the travel journey.

Mr. Hepditch’s mission for Guestfolio is to personalize the travel experience for guests and provide insights and tools that build lasting brand loyalty for his customers. By working with hotels world-wide Guestfolio is able to capture valuable data on guest behaviour and trends and leverage that for his customers in ways they never thought were possible.

Mr. Hepditch resides in Whistler British Columbia, Canada. He is the Chair of Whistler.com, a subsidiary of Tourism Whistler and was a board member of Tourism Whistler for 4 years. Whistler is one of the leading resort destinations of the world and was home of the 2010 Olympic Winter Games. His role at Tourism Whistler was to represent the commercial group of companies within the resort and provide input on global advertising and marketing initiatives.

Mr. Hepditch is passionate for business dialogue and small business incubation. He has owned and sold 2 internet related companies since 2000.

Mr. Hepditch can be contacted at 604-932-2510 or duane@guestfolio.com

Coming Up In The May Online Hotel Business Review




Feature Focus
Eco-Friendly Practices: The Value of Sustainability
The hotel industry continues to make remarkable progress in implementing sustainability policies and procedures in their properties throughout the world. As a result, they continue to reap the benefits of increased profitability, enhanced guest experiences, and improved community relations. In addition, as industry standards are codified and adopted worldwide, hotels can now compare how their operations measure up against their competitors in terms of sustainable practices and accomplishments. This capacity to publicly compare and contrast is spurring competition and driving innovation as hotels do not wish to be left behind in this area. Water management and conservation is still a primary issue as population growth, urbanization, pollution and wasteful consumption patterns place increasing demands on freshwater supply. Water recycling; installing low-flow fixtures; using digital sensors to control water usage; and even harvesting rainwater are just a few things that some hotels are doing to preserve this precious resource. Waste management is another major concern. Through policies of reduce, reuse and recycle, some hotels are implementing “zero-waste” programs with the goal of substantially reducing their landfill waste which produces carbon dioxide and methane gases. Other hotels have established comprehensive training programs that reinforce the value of sustainability. There is employee engagement through posters and quizzes, and even contests are held to increase innovation, sensitivity and environmental awareness. Some hotels are also monitoring a guest’s energy usage and rewarding those who consumed less energy with gifts and incentives. The May issue of the Hotel Business Review will document how some hotels are integrating eco-friendly practices into their operations and how they and the environment are benefiting from them.