Mr. Horner

Ted Horner

Managing Director

E. Horner & Associates

Ted Horner is Managing Director of E. Horner & Associates, a technology consulting practice specializing in the hospitality industry. Mr. Horner is widely respected as Australia's leading consultant in this area.

Over the last 22 years Mr. Horner has consulted for a variety of clients from developers and international operators of large resorts, boutique hotels golf clubs, convention center‘s and licensed clubs covering the full range of technology namely:

• PMS • POS • Sales & Catering • Food & Beverage • PABX • In Room Guest Entertainment including Digital Video on Demand • Broadband & Wireless • Golf & Spa Systems • Club Membership

In 1996 Mr. Horner launched Australia’s first dedicated hospitality technology exhibition and conference which continues each year as Hotel Operations Technology (HOT).

In 2002 he was a founding member of HTNG (Hotel Technology Next Generation) a non-profit body which was established in the US to promote open systems integrations between vendors in the industry and today he is an Executive Advisor to HTNG.

In 2004 Mr. Horner was the first non-US person to be elected to the HITEC Technology Hall of Fame for his contribution to the advancement of technology in the hospitality industry.

Since the early 90's he has traveled extensively throughout the world to speak at many hospitality technology conferences and has written many articles on technology that have been published all over the world

In 2011 Mr. Horner established an alliance with JBA Consulting Engineers, a company started in Las Vegas in the 60’s and now has seven offices worldwide with multi-discipline expertise in electrical design, security, AV, fire and safety, data center design and systems integration. In the last 12 months Mr. Horner has formed a strategic alliance with jba consulting engineers in Las Vegas who are a world leader in providing consulting advise to the casino/resort market on a global basis.

Mr. Horner can be contacted at +61 2 98768119 or ted@hornertech.com.au

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.