Mr. Khairallah

Michael Khairallah

Senior Security Systems Consultant

Security Design Solutions

Michael Khairallah is a physical security systems consultant, expert witness and featured speaker with Louisiana based Security Design Solutions (http://www.sds-web.net). He has been in the security industry for 30 years and specializes in performing vulnerability studies and creating system designs that help businesses mitigate security threats.

Mr. Khairallah is the author of “The Physical Security Systems Handbook” a guide for the security professional on assessing security needs and acquiring then implementing security systems. His book emphasizes the business methods used to design and implement the systems needed by businesses to mitigate vulnerabilities and reduce loss. He has also authored, or contributed to, numerous articles on physical security.

Mr. Khairallah is a native of New Orleans and was educated at LSU where he earned a Bachelors Degree in Business. He served in the United States Navy as an Electronic Countermeasures Specialist and worked 10 years in the Bell System specializing in data communications. Mr. Khairallah entered the security industry in 1980 with Cardkey Systems then founded Card Access Systems where he served as President and CEO for 17 years.

Mr. Khairallah is a Board Certified Physical Security Professional (PSP) and a member of ASIS International where he served as Regional Vice President. He is a member of the International Association of Professional Security Consultants and the FBI Infragard Program.

Mr. Khairallah specializes in the application of access control, closed circuit television systems, alarm monitoring systems and perimeter protection systems. His expertise includes system design, product application and project management.

Michael has developed systems for:

• Airports • Banks • Petrochemical Plants • Educational Institutions • Government Agencies • Hotels • Manufacturing Plants • Medical Facilities • Office Building • Public Utilities • Research Facility • Residential Communities

Mr. Khairallah can be contacted at 985-809-1711 or michaelk@sds-web.net

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.