Mr. Garcelon

David Garcelon

Director of Culinary

Waldorf Astoria NYC

Chef David Garcelon took his first kitchen position at the age of 14 and soon recognized his love of food and culinary passion. Throughout his career, Chef Garcelon has consistently developed his culinary expertise to successfully lead some of the largest hotel kitchens in the world.

ďAs someone who has worked in hotels for the majority of my career, the opportunity to be part of The Waldorf=Astoria is something I have always dreamed of,ď remarks Chef Garcelon. ďLeading kitchens where numerous iconic dishes were created instills a powerful drive to expand upon and innovate the hotelís culinary offerings.Ē

Chef Garcelon, director of culinary at The Waldorf=Astoria, is responsible for the entire kitchen operations of the landmark hotel. A 20-year veteran of executive chef positions around North America, he brings his love of food and passion for using the finest, locally sourced ingredients to the iconic hotelís distinctive restaurants: the stylish Peacock Alley, the jewel of the hotelís lobby, renowned for its extravagant brunch and seafood menu; Bull & Bear steakhouse, a Manhattan institution; and Oscarís American Brasserie, offering casual dining.

Chef Garcelon, who grew up in New Brunswick, Canada is a graduate of Cornell University and the Culinary Institute of Canada, and is a Certified Food and Beverage Executive with the American Hotel & Motel Association and a Certified Executive Chef with the American Culinary Federation. His dedication to the culinary world even extends into his personal life as his wife shares his love of food and hospitality and is currently a culinary instructor.

Prior to joining The Waldorf=Astoria, Chef Garcelon served as executive chef of the 1,364-room Fairmont Royal York Hotel in Toronto, where he led Canadaís largest hotel kitchen. As an advocate for local and sustainable food sourcing and purchasing, Chef Garcelon proudly oversaw the hotelís rooftop herb garden, only one of its kind in Toronto, as an extension of the hotelís environmental program and in 2008 established a rooftop apiary. He has also served as executive chef for The Fairmont Southampton Bermuda; Fairmont Jasper Park Lodge, Jasper, Alberta; and CP Hotelsí The Lodge at Kananaskis, Kananaskis, Alberta.

Chef Garcelon is charged with bringing his expertise to The Waldorf=Astoria, the epicenter of New York Cityís business, social, cultural and political life and one of the cityís most diverse dining destinations. He is poised to innovatively expand on the hotelís already famed culinary history. The Waldorf=Astoria is credited with the creation of such American staples as veal Oscar, lobster Newburg, eggs Benedict and (of course) Waldorf salad and helped popularize culinary traditions like Thousand Island dressing and red velvet cake.

Chef Garcelon has enjoyed numerous culinary awards and accolades, including:

  • Certified Chef de Cuisine Canada
  • Slow Food member
  • Certified Executive Chef USA
  • 2005 Chef of the Year Award, Bermuda Visitor Industry Partnership
  • Bronze Medallion of Excellence, Bermuda Baillage Chaine des Rotissuers
  • Dish of the Year, Chaine des Rotissuer, Alberta Nord
  • United States Meat Export Federation Menu Competition Winner
  • Bronze Medal National Team Hot Competition, Quebec City
  • Canadian Championís and Gold Medal Winner, Canadian Provincial Team Hot Competition
  • Achieved 1st AAA Five-Diamond Award for The Newport Room Restaurant, Fairmont Southampton
  • Achieved 1st AAA Four-Diamond Award for LíEscapade Restaurant, The Lodge at Kananaski

Mr. Garcelon can be contacted at 212-355-3000 or david_garcelon@hilton.com

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining Ė all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. Itís leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. Itís the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.