Ms. Tristano

Jodie Tristano

Business Development Manager

Technomic, Inc

Jodie Tristano currently serves as Business Development Manager at Technomic, Inc., a Chicago-based research and consulting firm that focuses on food and foodservice. Technomic provides industry intelligence, forecasts, data and training support to operators, manufacturers, distributors and others allied to the field.

Ms. Tristano brings more than 20 years of experience in hospitality sales and marketing within the hotel, resort and convention industry. During her career, she has represented many prominent brands including Walt Disney Parks & Resorts, Fairmont Hotels & Resorts, Hilton Hotels & Resorts, Westin/Starwood Hotels & Resorts Worldwide, Holiday Inn Hotels & Resorts and Benchmark Hospitality International. More recently, Ms. Tristano served as Account Services Director, Convention Sales and Marketing for McCormick Place in Chicago, the largest convention center in the United States.

With broad industry capability, Ms. Tristano has managed all group market segments including corporate, association, government and social, earning top sales performance awards with both Fairmont Hotels & Resorts and Starwood Hotels & Resorts.

Ms. Tristano spearheads Technomicís growth initiatives in the Lodging Industry through her efforts in developing the Global Lodging Practice encompassing consumer, industry and market research reports and services. Technomicís Lodging Practice provides clients with a wide range of consulting services such as operational audits, strategic planning, and concept development and positioning; consumer studies on topics including hotel food and beverage consumption, brand preferences, amenity importance and campaign effectiveness; and online resources that track and measure company performance, menu development and more.

Holding a degree in Hospitality Management, Ms. Tristano is an active industry leader, having served on many committees with prominent organizations including the Professional Convention Management Association (PCMA) and Meeting Professionals International (MPI).

Ms. Tristano can be contacted at 708-205-1427 or jtristano@technomic.com

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining Ė all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. Itís leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. Itís the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.