Mr. Curtin

Steve Curtin

Founder

Steve Curtin Customer Enthusiast!

Steve Curtin has 20 years of experience between hotel operations, sales and marketing, training and development, and customer service roles working for Marriott International, one of the premiere customer-focused companies in the world.

As the Area Director of Training for the New York City market, Mr. Curtin organized the training efforts at more than a dozen area hotels to successfully coordinate corporate-wide training initiatives. While at the NY Marriott Marquis, Mr. Curtin worked with a team of executives to implement training that resulted in dramatic increases in employee and customer satisfaction scores. One such initiative titled The Basics was adapted from the Ritz-Carlton Gold Standards in 1998 and branded by Marriott headquarters to become a company-wide initiative involving more than 3,000 hotels.

Mr. Curtin has delivered interactive and engaging presentations on three continents, in six countries, and throughout the United States. He has delivered over 600 presentations to more than 20,000 people. In addition to hospitality audiences, Mr. Curtin has presented to associations, retailers, healthcare professionals, and state tourism groups.

Mr. Curtin has received advanced training in public speaking from Cornell University School of Industrial and Labor Relations, National Speakers Association, American Society for Training and Development, and Decker Communications. He has met the rigorous professional speaking requirements to be accepted and accredited by the National Speakers Association.

Mr. Curtin is a customer service, training, and public speaking enthusiast based in Denver, CO. Learn more: www.stevecurtin.com

Please visit http://www.stevecurtin.com for more information.

Mr. Curtin can be contacted at 303-325-1375 or steve@stevecurtin.com

Coming Up In The September Online Hotel Business Review




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Feature Focus
Hotel Group Meetings: Blue Skies Ahead
After a decade of sacrifice and struggle, it seems that hotels and meeting planners have every reason to be optimistic about the group meeting business going forward. By every industry benchmark and measure, 2017 is shaping up to be a record year, which means more meetings in more locations for more attendees. And though no one in the industry is complaining about this rosy outlook, the strong demand is increasing competition among meeting planners across the board – for the most desirable locations, for the best hotels, for the most creative experiences, for the most talented chefs, and for the best technology available. Because of this robust demand, hotels are in the driver’s seat and they are flexing their collective muscles. Even though over 100,000 new rooms were added last year, hotel rates are expected to rise by a minimum of 4.0%, and they are also charging fees on amenities that were often gratis in the past. In addition, hotels are offering shorter lead times on booking commitments, forcing planners to sign contracts earlier than in past years. Planners are having to work more quickly and to commit farther in advance to secure key properties. Planners are also having to meet increased attendee expectations. They no longer are content with a trade show and a few dinners; they want an experience. Planners need to find ways to create a meaningful experience to ensure that attendees walk away with an impactful memory. This kind of experiential learning can generate a deeper emotional connection, which can ultimately result in increased brand recognition, client retention, and incremental sales. The September Hotel Business Review will examine issues relevant to group business and will report on what some hotels are doing to promote this sector of their operations.