Mr. O'Donohoe

David O'Donohoe

Senior Vice President, Global Supplier Sales & Operations

StarCite

With more than 20 years of experience in the Hospitality and Meetings Industry, David O'Donohoe ensures supplier success in StarCite’s meetings marketplace. Mr. O'Donohoe leads the Global Supplier Market business unit and Corporate Sales for the Asia and Pacific Region. He is responsible for the continued growth of a greatly expanded global meetings marketplace that links buyers with more than 60,000 hotel properties and meeting suppliers in every key market around the world. Previously, Mr. O'Donohoe headed up Supplier Sales and Strategic Alliances for StarCite.

Prior to StarCite, Mr. O'Donohoe was with the Regus Group as Director of Sales, The Americas, for meeting room and videoconferencing products. During his tenure there, meeting room revenue grew three-fold in North America over a two year period. Before coming to Regus he was Director of Group Sales with Millennium Hotels and Resorts for the North American Global Sales Offices. Mr. O'Donohoe held several sales and marketing positions with Sheraton, Westin and St. Regis brands for Starwood Hotels and Resorts and with Omni Hotels.

Mr. O'Donohoe’s areas of expertise include hotel and travel-related business integration, online meetings management tools, and marketing strategies for the supplier marketplace. He has spoken at numerous industry events worldwide including HEDNA, HSMAI and the Global Business Travel Association. In his speaking engagements, he has addressed topics such as how to stand out in a crowded marketplace for group business, the post-recession environment for suppliers and how to compete most effectively, how hoteliers can secure their market share and grow their group bookings, and group lead management solutions for brands and chains

Mr. O'Donohoe began his sales career as an Account Executive with Dean Witter Reynolds in New York. He holds a Bachelor of Arts degree in Economics from the University of Maryland, College Park.

Mr. O'Donohoe can be contacted at

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.