Mr. Apostolidis

Antonis Apostolidis

CEO

Nicon SA

Antonis Apostolidis is the CEO of Nicon SA since 2007 and an expert in IT infrastucture and consulting. He studied Physics and M.Sc in Computer Science, and has worked for over 20 years as an Executive in Hewlet-Packard, Digital Corp, Microsoft, Intel, Ericsson, and other major global companies. He has also worked as an independent consultant in IT and Telecomfields and his forward thinking approach has brought Nicon large hospitality clients and many other clients with high-demand communication system networks.

Nicon SA, is a Telecom Software company based in Athens, Greece and services clients all over the world and makes communication and accounting vastly efficient for both the hotel staff and the guest. www.nicon.gr

Mr. Apostolidis can be contacted at (+30) 210 6035311-2 or aapostolidis@nicon.gr

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining Ė all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. Itís leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. Itís the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.