Mr. Millar

Ian Millar

Deputy Director of INTEHL

Ecole Hôtelière de Lausanne

Ian Millar’s double expertise in the areas of hospitality and information technology sets him at the forefront of new developments in the international hospitality industry.

In addition to his BA Honours degree in International Hospitality Management from the University of Brighton, UK, he is a certified computer technician (Comptia A+).

Professor Millar is also a Certified Hospitality Technology Professional – the first European to receive this qualification for hospitality professionals, which is awarded by HFTP (Hospitality Financial and Technical Professionals), a reputed international association which serves over 4,800 members across the world.

Professor Millar is a frequent presenter at international IT conferences and is a member of the Advisory Board of the European Hospitality Technology Education Conference (EHTEC), a group of global hospitality experts.

He is a member of the Board of Directors of HFTP (Hospitality financial and technology professionals) as the group’s educational representative, with the responsibility of helping HFTP to achieve its strategic goals and to help with European expansion.

Professor Millar began his career as a Food and Beverage manager in the UK and then implemented various hospitality IT systems for companies based in London and Paris. He joined EHL in 2001. Professor Millar has been instrumental in developing the exceptional resources and expertise available to students at the school. He created EHL’s unique CyberHotel, a specially equipped and fully functional centre on campus that features best practical IT solutions in hospitality technology currently used in the industry. Professor Millar has also set up a Student Chapter for the European HFTP at EHL which regularly hosts guest speakers and meetings, and whose main purpose is the education of EHL students in the areas of technology and finance.

As of May 2011, Professor Millar is the deputy director of INTEHL, the Institute of Innovation and Entrepreneurship at EHL.

Presentations:

HITEC 2006 – Session speaker – Food and beverage Business intelligence systems EHTEC 2006 – Session speaker – Software as a Service EHMA 2007 – Session speaker – Implementing software as a service applications. EHMA – 2008 – Session speaker – Guest room technology Master Inn Holders 2009 – Generation “Y” and technology use, considerations for hoteliers Master Inn holders 2010 – Top 10 technology issues in hospitality EHTEC 2010 – Session speaker “generation Y and hospitality technology” HVS INDIA 2010 – Keynote speaker “Hospitality technology as a service” Catersource 2011 – Event and meeting technology

Guest lecturer:

Emirates academy Dubai 2008 – Guest lecturer, Hospitality Information technology Romania Hotel school – 2008, 2010, Guest lecturer, hospitality information technology

Articles:

HTR (Swiss hospitality newspaper) – various technology articles 2008 / 2009 EHLITE magazine – Hospitality technology for guest rooms EHLITE magazine – Boutique hotel technology Hotel Yearbook 2009 – Future use of devices and internet for hotels Hotel yearbook 2010 – Technology standards in hotels Hotel Yearbook 2011 – Technology Roundtable The Bottomline – May 2009 – Real time room maintenance The Bottomline – may 2010 – Embrace the generation Gap

Mr. Millar can be contacted at +41 21 785 11 74 or Ian.millar@ehl.ch

Coming Up In The May Online Hotel Business Review




Feature Focus
Eco-Friendly Practices: The Value of Sustainability
The hotel industry continues to make remarkable progress in implementing sustainability policies and procedures in their properties throughout the world. As a result, they continue to reap the benefits of increased profitability, enhanced guest experiences, and improved community relations. In addition, as industry standards are codified and adopted worldwide, hotels can now compare how their operations measure up against their competitors in terms of sustainable practices and accomplishments. This capacity to publicly compare and contrast is spurring competition and driving innovation as hotels do not wish to be left behind in this area. Water management and conservation is still a primary issue as population growth, urbanization, pollution and wasteful consumption patterns place increasing demands on freshwater supply. Water recycling; installing low-flow fixtures; using digital sensors to control water usage; and even harvesting rainwater are just a few things that some hotels are doing to preserve this precious resource. Waste management is another major concern. Through policies of reduce, reuse and recycle, some hotels are implementing “zero-waste” programs with the goal of substantially reducing their landfill waste which produces carbon dioxide and methane gases. Other hotels have established comprehensive training programs that reinforce the value of sustainability. There is employee engagement through posters and quizzes, and even contests are held to increase innovation, sensitivity and environmental awareness. Some hotels are also monitoring a guest’s energy usage and rewarding those who consumed less energy with gifts and incentives. The May issue of the Hotel Business Review will document how some hotels are integrating eco-friendly practices into their operations and how they and the environment are benefiting from them.