Ms. Matheson Shedrick

Kimberley Matheson Shedrick

President & Owner

Natural Resources Spa Consulting, Inc.

Ms. Matheson-Shedrick is dedicated to the development of singular, authentic spa experiences. Under her leadership, the accomplished team of professionals at Natural Resources Spa Consulting, Inc. has guided the creation of some of the world’s most significant spas. Her impressive and loyal client roster includes Four Seasons projects (most recently in Moscow and Dubai), Ritz-Carlton, Rosewood, Marriott, St. Regis, and Fairmont, and her reach extends to exotic locales such as Qatar, Ireland, and Anguilla. Currently her firm is working with existing spas to improve performance and the bottom line, particularly through improvements to Retail and Internet strategy.

In 2008, Ms. Matheson-Shedrick’s lifelong passion for indigenous spa rituals from across the globe led to the founding of mySpaShop.com, a “virtual spa” featuring spa products, home remedies, forums, and a remarkable community of lifestyle and spa experts.

Ms. Matheson-Shedrick is proud of have been a requested speaker at ISPA, the Global Spa Summit, IECSC, Extracts, the Resort and Day Spa Expo, Luxury Council, Club Industry and IHRSA, and values her commitment to these and other organizations such as Day Spa and Medical Spa Association, as well as the NY Spa Alliance.

Prior to joining NRi, Ms. Matheson-Shedrick spent four years with Club Sports International (CSI) as the National Spa Director and General Manager / Executive Spa Director of the prestigious Peninsula Spa on Fifth Avenue in New York. She also launched and managed the Spa at South Coast Plaza in Costa Mesa, California. Ms. Matheson-Shedrick was employed by Marriott International for eight years, initially as a summer intern at Maui Marriott, then at Desert Springs Resort and Spa where she gained extensive skills in various positions such as Director of Resort Activities, Spa Marketing Manager and Women’s Spa Director.

Ms. Matheson-Shedrick graduated Cum Laude in Hotel Administration from Washington State University. In addition, Ms. Matheson-Shedrick serves as President of Tuscany House, a charitable organization that provides respite for disabled children and their families.

Ms. Matheson Shedrick can be contacted at 212-327-0439 or kimmatheson@nrispa.com

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.