Mr. Kelleher

Bob Kelleher

President and Founder

The Employee Engagement Group

Mr. Kelleher, President and Founder of The Employee Engagement Group is a best-selling author, international keynote speaker, and consultant and travels the globe sharing his insights on employee engagement, leadership, and workforce trends. Bob is the author of the best selling book, "LOUDER THAN WORDS: 10 Practical Employee Engagement Steps That Drive Results", "CREATIVESHIP, A Novel for Evolving Leaders" and the just released "EMPLOYEE ENGAGEMENT for Dummies".

Mr. Kelleher can be seen or heard on national media (most recently on CNBC, CBS, NBC News, Business Week, Forbes, Training Magazine, Yahoo, and Fortune), and is a frequent guest writer and contributing editor on many national publications.

Having been an internal practitioner for many years, Mr. Kelleher weaves together proven best practices, current case studies, and supporting research to make a compelling business case. His enthusiastic and passionate delivery have proven to be a winning formula for audiences throughout the world – with recent talks in Beijing, Hong Kong, Tokyo, Warsaw, Belfast, Paris, Kiev, Dubai, and Mexico.

Mr. Kelleher has also presented to the leadership teams of many of the world’s top companies, including Shell, Unocal, TJX, Prudential, Abbott Labs, Fidelity, Balfour Beatty, Wurth, Dale Carnegie, Covidien, and Millipore. He is also a frequent conference presenter including by SHRM, Conference Board, Linkage, Human Capital Institute, HR Congress, Aberdeen and Melcrum.

Mr. Kelleher is also the founder of The Employee Engagement Group, a global consulting firm that works with leadership teams to implement best in class leadership and employee engagement programs, workshops, and surveys.

Previously, Mr. Kelleher was the CHRO AECOM, a Fortune 500 global professional services firm, with 45,000 employees located in 450 offices throughout the world. Before AECOM in 2005, Mr. Kelleher worked for ENSR, a large global environmental consulting firm. While at ENSR, Mr. Kelleher was Executive Vice President of Organizational Development, and Chief Operating Officer and spearheaded ENSR’s award winning Employee Engagement programs and initiatives.

Mr. Kelleher can be contacted at 781-281-7259 or rkelleher@employeeengagement.com

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.