Mr. Blanc

Eric Blanc

President

ACOM

Eric Blanc is President of ACOM - the Association for Convention Operations Management. A tenured professional with over 18 years of experience in the hospitality industry, Mr. Blanc is a graduate of Florida State University with a Bachelor of Science Degree in Business and Marketing. He is a Certified Meeting Professional and graduated from the International Association of Assembly Managers Public Assembly Facility Management School.

Mr. Blanc was recently named the Director of Sales and Marketing for the Tampa Convention Center in Tampa, Florida after serving as a National Sales Manager with the Freeman Companies, based in Orlando, Florida. Prior to his time at the Freeman Companies, Mr. Blanc served as Senior Convention Services Manager at the Tampa Convention Center and Tropicana Field (formerly known as the Florida Suncoast Dome) in St. Petersburg, Florida.

Mr. Blanc has been actively involved in the hospitality industry and is a member of ACOM (Association for Convention Operations Management), NCBMP (National Coalition of Black Meeting Planners) and PCMA (Professional Convention Management Association). He has also served on the PCMA Annual Meeting Planning Committee.

Mr. Blanc can be contacted at 813-274-7773 or Eric.Blanc@ci.tampa.fl.us

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining Ė all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. Itís leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. Itís the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.