Mr. Kinard

Andy Kinard

President

Car Charging Group Inc.

As President of Miami Beach, Florida-based Car Charging Group Inc., Andy Kinard spearheads the company’s mission to accomplish this goal by developing a nationwide infrastructure to provide, install and maintain conveniently-located electric car charging stations compatible with all electric vehicles at no cost to the business/property owner. Prior to joining Car Charging Group, Mr. Kinard was an integral part of the pioneering team tasked with developing the necessary infrastructure for charging electric vehicles (EV) at Florida Power & Light Company (FPL), one of the largest and highest-performing electric utilities in the nation. Through his 15-year engineering tenure with FPL, Mr. Kinard became immersed in numerous automobile and environment-related initiatives in Florida.

Mr. Kinard is a graduate of Auburn University with a Bachelor of Science Degree in Engineering. Among his many accomplishments, Mr. Kinard was chosen as a guest speaker at the World Energy Congress in 2004 and served on the board of directors of the South Florida Manufacturing Association from 2000 to 2003.

Mr. Kinard can be contacted at 305-521-0200 or andy@carcharging.com

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.