Mr. Freeman

Andrew Freeman

President

Andrew Freeman & Company

In November 2005, Andrew Freeman realized a long-time dream by opening Andrew Freeman & Co., a boutique agency specializing in hospitality and lifestyle marketing. Launching his own firm provided him the opportunity to take advantage of his extraordinary career working with some of the finest restaurants, personalities and products in the world and loving nearly every minute of it.

Prior to opening AF&Co., Mr. Freeman worked for the prestigious Kimpton Hotels and Restaurants as the Vice President, Public Relations and Strategic Partnerships. He started with the San Francisco-based company a decade ago in the role of Vice President, Restaurant Sales & Marketing. In his ten years with Kimpton, he was responsible for developing and executing all public and media relations activities - including the launch of new properties - for the global brand, the group of 40 hotels and restaurants, as well as for the corporate headquarters. His responsibilities also included strategic planning, outreach, fundraising, relationship development and execution with industry and community partners.

Mr. Freeman landed his first job in advertising right out of college and soon advanced to the position of Director of Admissions with the French Culinary Institute, where a passion was born. At FCI, in addition to sales and marketing for the school, he was responsible for launching L'Ecole, the student-run restaurant and while there, he learned what it takes to promote chefs. His success at FCI helped him succeed a position as Director of Marketing for the Russian Tea Room, a New York legend. Here, he launched a successful private dining sales effort and opened a cabaret room that quickly became the toast of the town.

Mr. Freeman advanced to Vice President of Public Relations and Marketing for the renowned Rainbow Room and Windows on the World. He oversaw all sales, marketing and press relations for the chefs, the cabaret performers and the restaurants themselves. Andrew was responsible for the launch for of the New Windows on the World in 1997, after the Trade Center bombing in 1992. It was during his work here that he learned about true guest service and the value of the words, "show business."

He continued his advance with a gig at MTV as Director of Special Events. Finding himself "the wise old man" at age 28, he realized the glitz and glamour of the MTV youth culture was not his style, but not before he succeeded in planning and pulling off a party for 4,000 people at the launch of MTV Latino in Miami.

Mr Freeman knew he was a natural-born salesman and promoter as early as his Bar Mitzvah and went on to graduate from New Jersey's Montclair State College with a degree in marketing. He even paid his way through college by working at a travel agency and performing in just about every community theater musical in the area (name a show and he'll sing the score).

Today, he sits on the board of the Anti-Defamation League, and the Richmond Ermet AIDS Foundation. He is a former board member of the San Francisco Convention & Visitors Bureau and continues to sit on the marketing committee. He also maintains active involvement with the Public Relations Society of America and the International Association of Culinary Professionals. Andrew fills his free time with partner Mike and two yorkies (Daisy and Tulip) at their Russian River cabin.

Mr. Freeman can be contacted at 415-781-5700 or andrew@andrewfreemanandco.com

Coming Up In The October Online Hotel Business Review




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Feature Focus
Revenue Management: Technology and Big Data
Like most businesses, hotels are relying on technology and data to drive almost every area of their operations, but perhaps this is especially true for hotel Revenue Managers. There has been an explosion of technology tools which generate a mountain of data – all in an effort to generate profitable pricing strategies. It falls to Revenue Managers to determine which tools best support their operations and then to integrate them efficiently into their existing systems. Customer Relationship Management, Enterprise Resource Planning, and Online Reputation Management software are basic tools; others include channel managers, benchmark reports, rate shopping tools and review systems, to name a few. The benefits of technology tools which automate large segments of a Revenue Manager’s business are enormous. Freed from the time-consuming process of manual data entry, and having more accurate data available, allows Revenue Managers to focus on analysis, strategies and longer-term decision-making. Still, for most hotels, the amount of data that these tools generate can be overwhelming and so another challenge is to figure out how to effectively utilize it. Not surprisingly, there are some new tech tools that can help to do exactly that. There are cloud-based analytics tools that provide a comprehensive overview of hotel data on powerful, intuitive dashboards. The goal is to generate a clear picture, at any moment in time, of where your hotel is at in terms of the essentials – from benchmarking to pricing to performance – bringing all the disparate streams of data into one collated dashboard. Another goal is to eliminate any data discrepancies between finance systems, PMS, CRM and forecasting systems. The October issue of the Hotel Business Review will address all these important developments and document how some leading hotels are executing their revenue management strategies.