Mr. Kennedy

Doug Kennedy

President

Kennedy Training Network

Doug Kennedy is president of the Kennedy Training Network, Inc. a leading provider of hotel sales, guest service, reservations and front desk training programs and telephone mystery shopping services for the lodging and hospitality industry. Mr. Kennedy has been a fixture on the industry’s conference circuit for hotel companies, brands and associations for more than two decades. It is estimated that over 15,000 others have participated in training workshops and seminars he has presented personally throughout the United States, Canada and Mexico, as well as in places like Sao Paulo, Brazil, Singapore, Kaula Lumpur , Malaysia, Sophia, Bulgaria, Frankfurt, Germany, Florence, Italy, Amsterdam, Netherlands, Kiev, Ukraine, and Moscow Russia.

Since 1996, Mr. Kennedy’s monthly training articles have been published worldwide, making him one of the most widely read hospitality industry authorities. He is the author of “So You REALLY Like Working With People? - Five Principles for Hospitality Excellence.”

Before launching his first hotel training company as a young 20-something entrepreneur in 1989, Mr. Kennedy started his career working as a bellman during his college years for Marriott’s 125th property, the Griffin Gate Resort. He also spent his early years working in front office management and sales for prestigious hotels such as The Stanhope in New York, The Mayfair House in Coconut Grove, and Doral Golf Resort in Miami. From 1991 to 2003 was the co-founder and President of HSA International and from 2003 – 2007 he was the founding advisor of the Hospitality Sales & Marketing Association International‘s (HSMAI) Revenue Management Advisory Board.

Please visit http://www.kennedytrainingnetwork.com for more information.

Mr. Kennedy can be contacted at 866-922-4662 or doug@kennedytrainingnetwork.com

Coming Up In The May Online Hotel Business Review




Feature Focus
Eco-Friendly Practices: The Value of Sustainability
The hotel industry continues to make remarkable progress in implementing sustainability policies and procedures in their properties throughout the world. As a result, they continue to reap the benefits of increased profitability, enhanced guest experiences, and improved community relations. In addition, as industry standards are codified and adopted worldwide, hotels can now compare how their operations measure up against their competitors in terms of sustainable practices and accomplishments. This capacity to publicly compare and contrast is spurring competition and driving innovation as hotels do not wish to be left behind in this area. Water management and conservation is still a primary issue as population growth, urbanization, pollution and wasteful consumption patterns place increasing demands on freshwater supply. Water recycling; installing low-flow fixtures; using digital sensors to control water usage; and even harvesting rainwater are just a few things that some hotels are doing to preserve this precious resource. Waste management is another major concern. Through policies of reduce, reuse and recycle, some hotels are implementing “zero-waste” programs with the goal of substantially reducing their landfill waste which produces carbon dioxide and methane gases. Other hotels have established comprehensive training programs that reinforce the value of sustainability. There is employee engagement through posters and quizzes, and even contests are held to increase innovation, sensitivity and environmental awareness. Some hotels are also monitoring a guest’s energy usage and rewarding those who consumed less energy with gifts and incentives. The May issue of the Hotel Business Review will document how some hotels are integrating eco-friendly practices into their operations and how they and the environment are benefiting from them.