Dr. Warech

Michael Warech

Program Chair, HR in Hospitality Conference & Expo

Dr. Michael Warech serves as the Program Chair for the HR in Hospitality Conference & Expo. He has over 30 years of experience designing, developing, and implementing data-driven human capital solutions that demonstrably impact an organization’s bottom line. Over his career he has led numerous projects for a variety of Fortune 1000 organizations. He has worked with companies to identify and articulate their talent management, learning, and leadership development strategies and has deep and direct experience designing leadership development solutions, as well as more broad and robust learning and development programming.

Prior to joining Harvard Business Publishing’s Corporate Learning group in 2013, Michael founded his own consulting firm, focusing on integrated talent management strategies and development program design. Before that, Dr. Warech served, for eight years, as Towers Watson’s North American, Organization Effectiveness Practice Leader. In addition to his Practice responsibilities, he designed and managed the organization’s groundbreaking Human Capital Index® (HCI) research that resulted in the 2002 book entitled The Human Capital Edge. Prior to Towers Watson, Dr. Warech served as a senior consultant for a number of boutique human capital firms located in the New York metropolitan area.

Dr. Warech has published book chapters and papers in leading peer review journals and has presented his work in the areas of talent management, leadership development, HR transformation, metrics and analytics, and organizational measurement at global and national conferences including the Academy of Management, the Society for Industrial Organizational Psychology, the Organizational Development Network, the International Quality and Productivity Center, the National Foreign Trade Council, and the HR Forum. Dr. Warech is sought out for his expert opinions on issues in the workplace and has been quoted in newspapers, magazines, and websites including the Washington Post, The Miami Herald, The Chicago Tribune, The Baltimore-Sun Times, USA Today, Crain’s, Workforce Management magazine, HR Executive Magazine, Inc. Magazine, and CBS Marketwatch.

Dr. Warech completed his undergraduate work at Emory University and received his M.S. and Ph.D. in Applied Psychology from Stevens Institute of Technology.

Please visit http://www.warechassociates.com for more information.

Dr. Warech can be contacted at 973-998-0885 or michaelwarech@yahoo.com

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.