Ms. Barnes-Hogg

Rebecca Barnes-Hogg

Founder

YOLO Insights

Rebecca Barnes-Hogg is a recruiting strategist and the founder and Chief Insights Officer of YOLO Insights®. YOLO Insights is a recruiting and hiring strategy firm dedicated to the art of hiring great employees.

Ms. Barnes-Hogg founded YOLO Insights® in 2010 with the vision of making sure no business was held back because they could not hire the right people. Her passion for connecting amazingly talented people with the businesses who desperately need them flows from her early career experience as an HR Executive. For over 15 years, she has been in the business of helping businesses hire the right people. Her educational background in business and human resources has given her a broad base from which to approach the numerous recruiting challenges. She especially enjoys helping businesses create recruiting strategies to ensure the best cultural fit so they can hire confidently, with more clarity, and know they are making the right hiring decisions for their business.

Ms. Barnes-Hogg is a sought-after speaker on topics related to recruiting, interviewing, communication, and teambuilding. Her recruiting insights have been featured in Business News Daily, U.S. News & World Report, CBS Small Business Pulse, MarketWatch, and HR Magazine. Ms. Barnes-Hogg is also a co-author of Rethinking Human Resources. She is currently writing her next book to be released in early 2017, tentatively titled The Ultimate Recruiting Guide.

Ms. Barnes-Hogg holds an MA in Human Resources Management and a BS in Business Management. She holds the SPHR certification from HRCI and the SHRM-SCP certification from SHRM.

Please visit http://www.yoloinsights.com for more information.

Ms. Barnes-Hogg can be contacted at 843-779-9656 or rebecca@yoloinsights.com

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.