Mr. Gieselman

James Gieselman

Principal

Emeritus Consulting, LLC

James ‘Jim’ Gieselman’s broad experience of over 40 plus years enables him to understand the intricacies of hotel HVAC and lighting system operations, because understanding is the key to delivering true energy opportunities to hotel clients. His areas of expertise center on his systems knowledge of hotel infrastructure, especially HVAC, and how they should operate. Through building energy assessments (audits) and retro-commissioning, Jim identifies and quantifies energy inefficiencies and delivers practical solutions.

Mr. Gieselman began his career with The Trane Company as a sales engineer, rising to an account executive position then manager of existing building sales and engineering. During his time at Trane, he also began to do technical training, a passion that he still enjoys today.

Mr. Gieselman's next endeavor after a 20-year stint at Trane, he founded an engineering and manufacturing company devoted to the customization of HVAC equipment – the first of its kind in the industry. After more than doubling the size of the business, he sold his interest and moved to Servidyne, a multi-faceted energy engineering company, where he was Vice President of Engineering Operations. He and his engineering team provided energy audits, retro-commissioning services and sustainability consulting to a broad base of hospitality clients. During his tenure, Jim also served as corporate energy manager for The Ritz-Carlton Hotel Company.

Mr. Gielsman offers no-nonsense answers to the many challenges facing hotel owners and operators today. Too often energy auditors lack the skills and knowledge base to properly assess the complex HVAC systems in today’s full-service hotels. He brings a long history of successful building assessments and is a certified Building Energy Assessor by the American Society of Heating Refrigerating and Air Conditioning Engineers.

Please visit www.emeritusllc.com for more information.

Mr. Gieselman can be contacted at 770-367-6096 or jim@emeritusllc.com

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.