Ms. McKay

Marigrace McKay

OpEx Professional

Self

Marigrace McKay is an experienced Strategic Management and Operations Excellence (OpEx), professional – and she loves her job! She has worked across many industries including but not limited to: hospitality, energy, telecommunications, DOD/engineering, consumer and durable goods.

Her first post-college job was with Canadian Pacific Hotels in Washington, DC group sales in the association and diplomatic markets. She also sold for Holiday Inns International Canada (CHIC) - so she truly understands the inside workings of getting and growing satisfied hotel clientele and the hospitality industry in general.

Ms. McKay is a F500 Project Manager of Change Management and Performance Improvement (PI). She has served key executive partner roles in accelerating business growth and strategic goal achievement. She is a certified Lean/Six Sigma Black Belt, and holds several professional HR Management certifications (SHRM-SCP, SPHR) including Change Management and as a Professional in Learning and Performance (CPLP). Ms. McKay earned a Master of Science, Management degree from The Johns Hopkins University. A 10-year career with leading consultancies formed her systems thinking.

Recently with Mondelez International (formerly Kraft Foods) she led the leadership development program for 400 managers in the largest North America business unit. In that role Ms. McKay and her team designed and implemented an e-learning academy. This later proved to deliver a calculated 3-sigma learner effectiveness. For classroom learning, she managed 23,000 hours. She has managed HR Departments in union and non-union environments, 2,200 employees.

Her favorite city is Barcelona – pinchos and tapas on the Med! 2nd fav? US State Parks.

Ms. McKay can be contacted at 423-653-7696 or mg62529@att.net

Coming Up In The July Online Hotel Business Review




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Feature Focus
Hotel Spa: Measuring the Results
As the Hotel Spa and Wellness Movement continues to flourish, spa operations are seeking new and innovative ways to expand their menu of services to attract even more people to their facilities, and to and measure the results of spa treatments. Whether it’s spa, fitness, wellness meet guest expectations. Among new developments, there seems to be a growing emphasis on science to define or beauty services, guests are becoming increasingly careful about what they ingest, inhale or put on their skin, and they are requesting scientific data on the treatments they receive. They are open to exploring the benefits of alternative therapies – like brain fitness exercises, electro-magnetic treatments, and chromotherapy – but only if they have been validated scientifically. Similarly, some spas are integrating select medical services and procedures into their operations, continuing the convergence of hotel spas with the medical world. Parents are also increasingly concerned about the health and well-being of their children and are willing to devote time and money to overcome their poor diets, constant stress, and hours spent hunched over computer, tablet and smartphone screens. Parents are investing in wellness-centric family vacations; yoga and massage for kids; mindfulness and meditation classes; and healthy, locally sourced, organic food. For hotel spas, this trend represents a significant area for future growth. Other trends include the proliferation of Wellness Festivals which celebrate health and well-being, and position hotel spas front and center. The July issue of the Hotel Business Review will report on these trends and developments and examine how hotel spas are integrating them into their operations.