Mr. Coleman

James Coleman

Senior Director of Relations and Business Development

Luxury Commercial Bath

James Coleman is the Senior Director of Relations and Business Development of Luxury Commercial Bath, and the President of DIRECT Show Flooring. Luxury Commercial Bath has been proven a leader in the Hospitality Bathroom Remodeling Industry and aims to provide the best services for bathroom remodeling in the hospitality industry (director which involves hotels, restaurants, bars, etc.).

DIRECT, in the meantime, provided CPT, or Custom Printed Textured, Flooring Product – which was brought to the forefront of the Trade Show and Event markets, along with the EZ-Down Planks and Tiles. They specialize in museum, retail, and hospitality flooring services, as well as visual merchandising, branding, and product rolloutust.

He was also the Chief Marketing Officer, and later the President, of The Tiles. Additionally, he was the Vice President of Sales/Product Development at J International, where he was directly involved in the cultivation of new and existing dealers. His responsibilities included quoting, designing, and pricing of the large or non-standard floors. He was also in-charge of developing new products and implementing the J Green initiative. (which he personally does), etc. He attests to the effort as something to “project the products in their best light for the lowest cost for the company”.

Mr. Coleman, along with DIRECT and The Tiles, were awarded the Buyers Choice Award at Exhibitor for two consecutive years (2011-2012). These awards were given for the CPT Flooring that is reverse-printed with UV ink in 2011, and the ILLUMILITE Panel Flooring system – which is a paper-thin, flexible, and impact-resistant LEC technology. Hotel and bathroom remodeling, as well as hospitality design, is where his skillset primarily revolves around. Mr. Coleman prides in the fact that he can help clients find the right products at the best price, delivering upon quality bathroom remodeling and paraphernalia. He is also versed in Sales, Exhibit Designs, Business Development, Trade Shows, Account Management, Corporate Events, and Marketing Strategy.

Please visit http://luxurycommercialbath.com for more information.

Mr. Coleman can be contacted at 815-317-0601 or info@luxurycommercialbath.com

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.