Mr. Pal

Suman Pal

Principal Product Manager

Agilysys

Mr. Suman Pal is currently serving as Principal Product Manager at Agilysys, a leading technology company providing advanced software solutions for property management, analytics, inventory and procurement, workforce management, document management, payment gateway, point-of-sale and mobile solutions and services for the hospitality industry. Mr. Pal is responsible for the innovation of the company’s next generation hospitality guest data management and analytics across food and beverage and lodging technology solutions.

In this role, Mr. Pal works closely with operators to understand their day-to-day challenges and opportunities. His research work enables the development of technology that helps hoteliers better understand their guests’ habits and adapt to the digital transformation happening in this industry.

Mr. Pal leads strategic initiatives that elevate their guests’ experiences through personalized services. He also leads the product and partner strategy for Agilysys’ next generation cloud-based property management system. He has launched several new enterprise grade cloud-based products and has led global expansion of products to help customers grow their businesses in a repeatable, scalable and profitable manner. His passion about human-centered design always puts the customer experience front and center of the product development process.

Prior to joining Agilysys, Mr. Pal held product strategy and solutions management roles at several leading technology firms including Microsoft, Capital One, GMAC Insurance and TalentWise. In his prior roles, Mr. Pal has tackled a variety of challenges similar to the ones currently facing the hospitality industry.

Mr. Pal earned his Bachelors degree from the Indian Institute of Technology (IIT, Varanasi) and an MBA from the Fuqua School of Business at Duke University.

Please visit http://www.agilysys.com for more information.

Mr. Pal can be contacted at 877-369-6208 or suman.pal@agilysys.com

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.