Mr. Caliendo

Gino Caliendo

General Manager

Hyatt Regency Jacksonville Riverfront

Gino Caliendo has served as the general manager of Hyatt Regency Jacksonville Riverfront, the largest convention hotel between Atlanta and Orlando, since May of 2014. He has more than 33 years of experience in the hotel industry, all with Hyatt hotels and resorts across the U.S., and he most recently served for six years as the general manager at Hyatt Regency Hill Country Resort and Spa in San Antonio, Texas.

Prior to Hill Country, Mr. Caliendo served as general manager for the Hyatt Regency Miami, Hyatt Regency Coral Gables and Hyatt Regency Deerfield. He also held various other food-and-beverage positions, including opening the resort on Grand Cayman, Grand Hyatt Tampa, Los Angeles and New Orleans.

Mr. Caliendo oversees all aspects of hotel operations. As the general manager for the region’s largest convention hotel, he works with local convention, tourism and development officials to attract more business to the area. Of special focus for Mr. Caliendo is the hotel’s ongoing initiatives to support downtown economic development, positioning the city for future growth. He is also an active supporter of “Hyatt Thrive,” the company’s global corporate responsibility initiative, and he has led a number of projects that give back to the local community and residents.

Mr. Caliendo grew up in Pittsburgh, Pennsylvania, and studied at Duquesne University. He lives in Jacksonville with his wife of 25 years, Kyla. He enjoys spending time with his family and friends, good conversation, fine wine, excellent food, good books, watching movies, fly-fishing, animals and fantasy football.

Please visit http://www.hyatt.com for more information.

Mr. Caliendo can be contacted at 904-588-1234 or gino.caliendo@hyatt.com

Coming Up In The September Online Hotel Business Review




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Feature Focus
Hotel Group Meetings: Blue Skies Ahead
After a decade of sacrifice and struggle, it seems that hotels and meeting planners have every reason to be optimistic about the group meeting business going forward. By every industry benchmark and measure, 2017 is shaping up to be a record year, which means more meetings in more locations for more attendees. And though no one in the industry is complaining about this rosy outlook, the strong demand is increasing competition among meeting planners across the board – for the most desirable locations, for the best hotels, for the most creative experiences, for the most talented chefs, and for the best technology available. Because of this robust demand, hotels are in the driver’s seat and they are flexing their collective muscles. Even though over 100,000 new rooms were added last year, hotel rates are expected to rise by a minimum of 4.0%, and they are also charging fees on amenities that were often gratis in the past. In addition, hotels are offering shorter lead times on booking commitments, forcing planners to sign contracts earlier than in past years. Planners are having to work more quickly and to commit farther in advance to secure key properties. Planners are also having to meet increased attendee expectations. They no longer are content with a trade show and a few dinners; they want an experience. Planners need to find ways to create a meaningful experience to ensure that attendees walk away with an impactful memory. This kind of experiential learning can generate a deeper emotional connection, which can ultimately result in increased brand recognition, client retention, and incremental sales. The September Hotel Business Review will examine issues relevant to group business and will report on what some hotels are doing to promote this sector of their operations.