Ms. Bailey

Amy Bailey

VP of Finance and HR

TSheets

Amy Bailey oversees all of the finance, human resource, legal, and facilities operations at TSheets — a time tracking and employee scheduling app that’s used by 20,000 businesses worldwide. Her key role is to make the entire enterprise run smoothly, so the TSheets team can stay hyper-focused on helping its customers journey into greatness.

Before TSheets, Ms. Bailey spent eight years working in the business assurance group at Coopers & Lybrand, now better known as PricewaterhouseCoopers following its 1998 merger with Price Waterhouse.

Back in the technology sector, TSheets is just one of a number of high-growth companies that Ms. Bailey has worked for during her career. She has more than 25 years of experience in the sector having worked for Microsoft, Extended Systems (a printer-sharing and data/server management system company that was acquired by Sybase), ProClarity (a business intelligence and data analysis software company that was acquired by Microsoft in 2006), and Silverback Learning Solutions (a SaaS company focused on solutions to provide individualized learning plans and interventions for students). Amy also spent 3 years consulting for Marlin Equity (a global investment firm, focusing on due diligence and operation integrations for some of its technology portfolio companies.)

Based in Boise, Idaho — which is home to a thriving tech community of its own — Amy has two children and lives with her husband and an English Mastiff named Scout in a fixer-upper in Boise’s historic north end. Ms. Bailey is an original tomboy and enjoys all that the Idaho outdoors offers. She spends as much spare time as she can on a bike on a country ride or in the mountains, and cooks and bakes like a champ—the ultimate way to earn back those lost calories.

Please visit http://tsheets.com for more information.

Ms. Bailey can be contacted at 888-836-2720 or amy@tsheets.com

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.