Mr. Dominguez

Michael Dominguez

Chief Sales Officer

MGM Resorts International

Michael Dominguez is the Chief Sales Officer for MGM Resorts International providing oversight of sales strategies in the MICE and leisure segments, including industry relations, diversity sales and MGM Resorts Events & Production Services. Mr. Dominguez oversees a Global Sales team that expands the US, Canada and International destinations.

Mr. Dominguezís experience spans 29 years in the hospitality industry ranging from Food & Beverage operations, hotel sales and responsibility for destination sales in Palm Springs, California. This experience has afforded Mr. Dominguez the opportunity to work for numerous hotel management/ownership companies including: Hyatt Hotels, Starwood Hotels, Marcus Hotels, Harbaugh Hotels, Loews Hotels to name a few. He has the unique experience of both an operations background coupled with an extensive sales and marketing responsibility.

Mr. Dominguez is actively involved in leadership roles in the Meetings and Events Industry and has served as Chairman for the International Board of Directors for Meeting Professionals International and currently serves on the US Travel Executive Committee. His other volunteer involvement includes being Co-Chair of the Meetings Means Business Coalition, GBTA Foundation Board of Directors, HSMA Foundation Board and is a member of the CICís Accepted Industry Practices Exchange board.

Mr. Dominguez has been recognized for his leadership and industry dedication by Successful Meetings Magazine 2013 Ė 2106 Top 25 Most Influential People in the Meetings Industry, Smart Meetings 25 Smartest Industry Leaders, HSMAIís Top Minds in Sales & Marketing as well as Hispanic Businessí 50 Most Influential Hispanics in the United States.

Mr. Dominguez speaks often at industry events focused on education to the meeting planning community as well as advocating for the value of face to face meetings. He has published numerous articles that are dedicated to raising the business acumen around meetings.

Please visit http://www.mgmresorts.com for more information.

Mr. Dominguez can be contacted at 702-632-7901 or mdominguez@mgmresorts.com

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining Ė all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. Itís leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. Itís the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.