Mr. Cicero

Sam Cicero

President

Cicero's Development Corp.

Sam E. Cicero, Jr. took over the helm as president of Cicero’s Development in 2012 after a successful 35-year career working in all departments of the company. His responsibilities included working on the construction team developing expertise in the various trades, as well as working in the administrative side of the business where his responsibilities included human resources, accounts receivable, information technology and sales and marketing. Today, Mr. Cicero oversees the daily operations of the business and is involved personally with each project, troubleshooting potential challenges and their solutions, communicating with project owners and representatives updating them on the progress of their project.

Having been mentored by his father, Mr. Cicero holds the key values and leads the team in the traditions that have made Cicero’s a respected leader in the construction and commercial renovation industry, and has played a significant role in keeping Cicero’s at the forefront of quality and innovation. After developing expertise in executing their Renovationomix® program and its many divisifered systems, he became a principal developer of the company’s highly successful Disruption Avoidance Management (DAM) program that enables hotel clients to continue operating and maintaining high guest satisfaction levels throughout the renovation process.

For over 3 decades, Mr. Cicero worked with his father to assemble a team of professionals respected for their commitment to customer service and quality work. Their track record for meeting deadlines and keeping to budget requirements have been second to none, demonstrating how well they know the renovation and construction process. Mr. Cicero solutions-oriented style has earned him a reputation among colleagues and clients alike for his ability to develop solid strategies, handle conflicts and resolve challenging situations. He has also earned industry awards for the company’s high standards of excellence. Sam Cicero, Jr. holds all licensing requirements for the various state and municipalities where Cicero’s does business, and is uniquely qualified to take Cicero’s Development to even greater heights.

Please visit http://cicerosdev.com for more information.

Mr. Cicero can be contacted at 866-904-0141 or secicero@cicerosdev.com

Coming Up In The June Online Hotel Business Review




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Feature Focus
Sales & Marketing: Who Owns the Guest?
Hotels and OTAs are, by necessity, joined at the hip and locked in a symbiotic relationship that is uneasy at best. Hotels require the marketing presence that OTAs offer and of course, OTAs guest’s email when it sends guest information to a hotel, effectively allowing OTAs to maintain “ownership” of the guest. Without ready access to guest need hotel product to offer their online customers. But recently, several OTAs have decided to no longer share a data, hotels are severely constrained from marketing directly to a guest which allows them to capture repeat business – the lowest cost and highest value travelers. Hotels also require this data to effectively market to previous guests, so ownership of this data will be a significant factor as hotels and OTAs move forward. Another issue is the increasing shift to mobile travel bookings. Mobile will account for more than half of all online travel bookings next year, and 78.6% of them will use their smartphone to make those reservations. As a result, hotels must have a robust mobile marketing plan in place, which means responsive design, one-click booking, and location technology. Another important mobile marketing element is a “Click-to-Call” feature. According to a recent Google survey, 68% of hotel guests report that it is extremely/very important to be able to call a hotel during the purchase phase, and 58% are very likely to call a hotel if the capability is available in a smartphone search. The June Hotel Business Review will report on some of these issues and strategies, and examine how some sales and marketing professionals are integrating them into their operations.