Ms. Steinke

Gaye Steinke

General Manager

Allegria Spa at Park Hyatt Beaver Creek

Gaye Steinke is the General Manager of Allegria Spa at the Park Hyatt Beaver Creek. She also serves on the Leadership Committee of the Park Hyatt.

Located in the heart of Beaver Creek, at the base of one of Colorado’s most celebrated mountain resorts, Park Hyatt Beaver Creek Resort and Spa provides guests unprecedented access to some of the best outdoor experiences all year round. Allegria Spa is an indulgent escape that provides soothing spa and body treatments – from massages to organic scrubs – that utilize the healing elements of Beaver Creek mountain to rejuvenate and replenish.

Ms. Steinke is also involved in the concept, planning and development of spas and fitness centers for East West Partners including Allegria Spa (opened 1998), Spa Anjali at the Westin Riverfront (opened 2007), the Spa at the Ritz Carlton Lake Tahoe (opened 2009), Moonlight Spa, Big Sky MT(opened 2002) . Prior to that she was General Manager of Aria Spa and Club in Vail, CO. She has traveled throughout the Americas, Africa, Europe and Asia staying current on spa trends and best practices.

Dedicated to sustainable efforts, Ms. Steinke was on the Board of the Green Spa Network 2013-2015 and has been a presenting speaker at the Green Spa Congress in 2011, 2012 and 2013.

Please visit http://www.hyatt.com for more information.

Ms. Steinke can be contacted at 970-949-1234 or gaye.steinke@hyatt.com

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.