Mr. Keizer

Lucas Keizer

Director

Knowledge Centre Sound Insulation

Lucas Keizer is the Director of Knowledge Centre Sound Insulation (KGI) and president of the Foundation Quiet hotelrooms®

He is based in the firm’s Amsterdam office, where he is in charge of Research Services.Together with several knowledge partners, KGI set up an innovation team which has developed a number of sound insulation systems specifically geared to hotels.

Putting together all this information, we have developed a sound measuring technique which allows us to measure the sound insulation level of individual hotels rooms as well as of hotels as a whole. We have tested many rooms with this technique and this has led to the Quiet Room classification system. We are now able to classify hotel rooms into several sound insulation categories based on the specific QR-conditions. If necessary, we can upgrade hotel rooms into a higher category with the implementation of our dedicated sound insulation systems.

Lucas Keizer started the Knowledge centre sound insulation in 2009 and created the Quiet Room label with Quiet Hotel Awards in 2014.

Mr. Keizer has worked with many of the world’s leading hospitality companies, such as IHG, Hilton, Starwood and Marriott. The company has assisted hundreds of luxury independent and branded hotels throughout the world, providing with the Quietroom label and Soundproof solutions.

Mr.Keizer has over 20 years experience in business development, working in the accommodation, Acoustics,Real Estate and sectors of the hotel industry.

He completed his Bachelor Acoustics engineer and his Executive MBA from Amsterdam School of Business.

Please visit http://kgigroep.com for more information.

Mr. Keizer can be contacted at +3184-003-0094 or lkeizer@kgigroep.nl

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.