Mr. Pasdeloup

Sylvain Pasdeloup

General Manager

Sofitel Bali Nusa Dua Beach Resort

As Hotel Manager of Sofitel Bali Nusa Dua Beach Resort since its opening in 2013, Sylvain Pasdeloup took the reigns as General Manager on May 1st 2015, carrying on with the duties of overseeing the operations of this luxury five-star resort. He happens to be the youngest hotelier ever to be appointed to this most prestigious helm position at an international five-star resort, at the mere age of 33.

The French-born hotelier’s long stint comprises Sofitel worldwide, which includes the opening of two Sofitel properties in India and his current post in Bali, Indonesia, and which has allowed him to demonstrate his strategic capability in ensuring effective change outcomes and having valuable experiences in a diverse range of markets. Mr. Pasdeloup has developed a strong ability to work with stakeholders of all kinds, from employees, to property owners and suppliers.

Mr. Pasdeloup graduated from Lycée Hôtelier of Occitanie, Toulouse, France in 2001, and achieved an MBA in International Hospitality Management (AACSB-EQUIS accredited), graduating from ESSEC - ESSEC Business School in 2005. He speaks fluent native French, English, advanced Spanish and intermediate Bahasa Indonesia. He is also an Australian permanent resident.

Mr. Pasdeloup’s previous tenures include the Sofitel Gold Coast in November 2007 as Director of Food and Beverage, and a similar position from 2008 to 2010 at the Sofitel Brisbane Central. He then moved to Asia to take up position at Sofitel Mumbai Bandra Kurla, Accor’s first and flagship property in India, as Executive Assistant Manager, overseeing the pre-opening and management of the 302-rooms resort.

Please visit http://www.sofitel.com for more information.

Mr. Pasdeloup can be contacted at 62-361-849-2888 or sylvain.pasdeloup@sofitel.com

Coming Up In The June Online Hotel Business Review




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Feature Focus
Sales & Marketing: Who Owns the Guest?
Hotels and OTAs are, by necessity, joined at the hip and locked in a symbiotic relationship that is uneasy at best. Hotels require the marketing presence that OTAs offer and of course, OTAs guest’s email when it sends guest information to a hotel, effectively allowing OTAs to maintain “ownership” of the guest. Without ready access to guest need hotel product to offer their online customers. But recently, several OTAs have decided to no longer share a data, hotels are severely constrained from marketing directly to a guest which allows them to capture repeat business – the lowest cost and highest value travelers. Hotels also require this data to effectively market to previous guests, so ownership of this data will be a significant factor as hotels and OTAs move forward. Another issue is the increasing shift to mobile travel bookings. Mobile will account for more than half of all online travel bookings next year, and 78.6% of them will use their smartphone to make those reservations. As a result, hotels must have a robust mobile marketing plan in place, which means responsive design, one-click booking, and location technology. Another important mobile marketing element is a “Click-to-Call” feature. According to a recent Google survey, 68% of hotel guests report that it is extremely/very important to be able to call a hotel during the purchase phase, and 58% are very likely to call a hotel if the capability is available in a smartphone search. The June Hotel Business Review will report on some of these issues and strategies, and examine how some sales and marketing professionals are integrating them into their operations.