Mr. Darling

Stephen Darling

Principal

Stephen Darling Hospitality Consultancy Inc.

After 40 consecutive years in hospitality industry in three countries, most recently as Regional Vice President for Shangri-La Hotels & Resorts in North America, responsible for identifying and securing management contracts on six projects in North America. Stephen now leads his own hospitality consulting practice as well as serving as a director on two boards.

Darling readily admits that he entered the hospitality industry by default following two summers spent working as a bellman in one of Quebec City’s established hotels. Following this, he obtained a Hospitality Management Diploma at Concordia University, and subsequently did a BSc at Cornell’s School of Hotel Administration.

In addition to his many professional duties, Darling is known for sharing his years of hospitality experience and knowledge with industry colleagues and candidates. He sat on Vancouver Community College’s Hospitality Management Program Advisory Committee; was named Canada’s 2001 Hotelier of the Year by Hotelier Magazine; was Chair of Tourism Vancouver’s Board for 2002/03. He is a Past Chair of Vancouver Hotel Association and was a director of the Pacific Rim Institute of Tourism.

Stephen was Co- Chair of the Yes 2010 team, which was instrumental in Vancouver’s bid for the 2010 Winter Olympic games. He earned his icd.d designation from the Institute of Corporate Directors of Canada and Rotman School of Management, and currently sits on two boards in addition to his project consulting practice.

Darling’s hospitality practice currently includes two multi-national hotel management companies –for which he provides strategic development support in North America. Stephen is fluent in French and “manages to get by” in Spanish. Stephen is also a principal of Cayuga Hospitality Consultants. You can reach him via his website at www.stephendarling.com.

Please visit www.stephendarling.com for more information.

Mr. Darling can be contacted at stephen.darling@shaw.ca

Coming Up In The November Online Hotel Business Review




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Feature Focus
Architecture & Design: Authentic, Interactive and Immersive
If there is one dominant trend in the field of hotel architecture and design, it’s that travelers are demanding authentic, immersive and interactive experiences. This is especially true for Millennials but Baby Boomers are seeking out meaningful experiences as well. As a result, the development of immersive travel experiences - winery resorts, culinary resorts, resorts geared toward specific sports enthusiasts - will continue to expand. Another kind of immersive experience is an urban resort – one that provides all the elements you'd expect in a luxury resort, but urbanized. The urban resort hotel is designed as a staging area where the city itself provides all the amenities, and the hotel functions as a kind of sophisticated concierge service. Another trend is a re-thinking of the hotel lobby, which has evolved into an active social hub with flexible spaces for work and play, featuring cafe?s, bars, libraries, computer stations, game rooms, and more. The goal is to make this area as interactive as possible and to bring people together, making the space less of a traditional hotel lobby and more of a contemporary gathering place. This emphasis on the lobby has also had an associated effect on the size of hotel rooms – they are getting smaller. Since most activities are designed to take place in the lobby, there is less time spent in rooms which justifies their smaller design. Finally, the wellness and ecology movements are also having a major impact on design. The industry is actively adopting standards so that new structures are not only environmentally sustainable, but also promote optimum health and well- being for the travelers who will inhabit them. These are a few of the current trends in the fields of hotel architecture and design that will be examined in the November issue of the Hotel Business Review.