Ms. Garwood

Sue Garwood

Manager of Education and Training

Best Western Hotels & Resorts

Sue Garwood brings more than 25 years of hospitality industry experience to the Best Westernģ Hotels & Resorts team. As manager of education and training, she oversees daily operations and programming for the companyís Member Learning Resource program. In that role, she oversees the creation, planning and researching of member solutions and is responsible for helping achieve the departmentís revenue and special performance goals.

Ms. Garwood has worked with Best Western on a corporate level for the past ten years, but her association with the company began years before, as general manager and then owner/general manager of a limited-service Best Western property. She has a solid understanding of what it takes to excel on the property level and as a result, she is able to truly help impact the success of members on a daily basis.

Ms. Garwood began her career with the San Diego Convention & Visitors Bureau and has held several positions across various segments of the hospitality industry, including hotel sales and marketing, tourism promotion and more. She also previously owned and operated a training company, STG Hosting.

Please visit http://www.bestwestern.com for more information.

Ms. Garwood can be contacted at 602-957-4200 or sue.garwood@bestwestern.com

Coming Up In The December Online Hotel Business Review




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Feature Focus
Hotel Law: Issues & Events
There is not a single area of a hotelís operation that isnít touched by some aspect of the law. Hotels and management companies employ an army of lawyers to advise and, if necessary, litigate issues which arise in the course of conducting their business. These lawyers typically specialize in specific areas of the law Ė real estate, construction, development, leasing, liability, franchising, food & beverage, human resources, environmental, insurance, taxes and more. In addition, issues and events can occur within the industry that have a major impact on the whole, and can spur further legal activity. One event which is certain to cause repercussions is Marriott Internationalís acquisition of Starwood Hotels and Resorts Worldwide. This newly combined company is now the largest hotel company in the world, encompassing 30 hotel brands, 5,500 hotels under management, and 1.1 million hotel rooms worldwide. In the hospitality industry, scale is particularly important Ė the most profitable companies are those with the most rooms in the most locations. As a result, this mega- transaction is likely to provoke an increase in Mergers & Acquisitions industry-wide. Many experts believe other larger hotel companies will now join forces with smaller operators to avoid being outpaced in the market. Companies that had not previously considered consolidation are now more likely to do so. Another legal issue facing the industry is the regulation of alternative lodging companies such as Airbnb and other firms that offer private, short-term rentals. Cities like San Francisco, Los Angeles and Santa Monica are at the forefront of efforts to legalize and control short-term rentals. However, those cities are finding itís much easier to adopt regulations on short-term rentals than it is to actually enforce them. The December issue of Hotel Business Review will examine these and other critical issues pertaining to hotel law and how some companies are adapting to them.