Mr. Carter

Kevin Thomas Carter

Managing Director

Airlie Foundation

Kevin Thomas Carter has over 34 years experience in hospitality operations around the world. A proven performer, he has garnered the respect of industry leaders for his ability to motivate and challenge his team to achieve their potential.

Mr. Carter is currently the Managing Director for the Airlie Foundation and has served in varying roles within the hospitality industry including, Director, Corporate Director, Resident Manager, General Manager and independent consultant. Mr. Carter’s experience in the industry has been obtained while leading teams at of some of the countries most notable properties including the Rancho Bernardo Inn, U.S. Grant Hotel, Intercontinental Hotel San Diego, Club Corporation of America, Rancho Valencia Resort, Kiawah Island Resort, Bald Head Island Resort, The Founders Inn, and Airlie Conference Center.

Mr. Carter has served on the opening team of several Hotels throughout his career in addition to transitioning several properties for new owners and operators. A sought after public speaker on a variety of subjects. Mr. Carter was the keynote speaker for the Annual National Conference on University and College Conference Centers (NCUCCC) at the University of Alabama. Topic expert presenter for several International Association of Conference Centers (IACC) meetings.

Mr. Carter has been a leader in many associations and civic groups and has served locally on the Board of Directors for the Fauquier County Chamber of Commerce and the Fauquier Americas Promise. He served as the President of Warrenton Rotary Club, and Senior Warden and School Board Treasurer for the St. James Episcopal Church in Warrenton. Mr. Carter currently serves as a Trustee on the Board of Directors for the Fauquier Hospital, Health System and Fauquier Health Foundation and works on the Compliance & Audit and Quality & Safety Committees.

Mr. Carter resides in Warrenton, Virginia 50 miles outside of Washington, D.C. in the foothills of the Blue Ridge Mountains with his wife Carrie and three children Madison, Emma and Jack. In his “free” time, Mr. Carter enjoys sports with his active family, fishing, hunting, politics and an occasional round of golf.

Please visit http://www.airlie.com for more information.

Mr. Carter can be contacted at 540-347-1300 or kcarter@airlie.com

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.