Mr. McSherry

Brian McSherry

Chief Operating Officer

M&R Hotel Management

Brian M. McSherry, a 35-year lodging industry veteran, is beginning his fourth year as chief operating officer of M&R Hotel Management, a fast-growing, owner-operator with a 16-hotel portfolio, based in Great Neck, New York. He oversees day-to-day hotel operations, development initiatives and portfolio performance and serves as liaison with third-party owners.

Prior to joining M&R, Mr. McSherry was vice president of operations for Stonebridge Companies from 2012 to 2013, regional vice president for Concord Hospitality Enterprises from 2009 to 2012 and senior director of operations for Wyndham Hotel Group from 2006-2008. Earlier in his career, Mr. McSherry served in management positions with Interstate Hotels & Resorts and Meid Enterprises LLC.

M&R operates hotels under the brands of InterContinental Hotels Group, Choice Hotels International, Wyndham Hotel Group and Best Western International. Later this year, M&R is scheduled to begin operating hotels in Manhattan under the brands of Marriott International and Hilton Worldwide. In addition, Starwood Hotels & Resorts Worldwide and Hyatt Hotels Corp. have also certified M&R to manage selected brands.

Going forward, Mr. McSherry envisions expanding M&Rís portfolio in the New York metropolitan area and beyond through third-party management contracts. The companyís more than a decade of success as an owner-operator brings an ownership perspective to its third-party clients.

In addition to management, M&R provides consulting services in hotel site and contractor selection, feasibility analysis, permitting, financing, franchising, human resources support, sales and marketing, revenue management, food & beverage management, brand management, account and risk management audits, e-commerce, design, procurement, accounting and engineering.

Please visit http://www.mrhotelgroup.com for more information.

Mr. McSherry can be contacted at 516-279-4888 or info@mrhotelgroup.com

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining Ė all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. Itís leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. Itís the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.