Ms. Angelucci

Pam Angelucci

Senior Vice President of Operations

RoamBOOST

Pam Angelucci is a distinguished hospitality veteran with more than 15 years of experience in the hospitality industry and hospitality-related IT. As the former Ritz Carlton Hotel Company CIO and vice president of technology, Ms. Angelucci guided several business units to resolve problems and increase revenue.

Ms. Angelucci is senior vice president of operations for RoamBOOST, a Boston based technology group that provides cellular infrastructure for hospitality as well as other markets. RoamBOOST’s distributed antenna solutions, or DAS, enhance cellular signal for hotels and other multi-use buildings. The technology connects properties to voice and data cellular networks necessary for every day operations.

As SVP/operations, she is in charge of projects from initial site assessments, managing installation processes, and ensuring the proper cellular coverage is maintained on each property. Ms. Angelucci is a talented, strong leader, with effective project management skills, and a long-term record of improving efficiencies in the hospitality industry.

Skilled in selecting and building high-performance teams, she directed the information technology divisions for several leading companies while retaining exemplary retention rates. Ms. Angelucci brings a wealth of industry expertise from former C-level roles and major consulting assignments, such as Montage Hotels and Resorts, Morgans Hotel Group, Andre Balazs, The Fontainebleau, Twelve Hotels and Residences, Ian Schrager Company, and Capella. She is a member of HFTP, Hospitality and Financial Technology Professionals, and was nominated in 2002 for the "Georgia CIO of the Year" award.

Ms. Angelucci earned her bachelor's degree in computer science and engineering from James Madison University, and is currently a resident of Milton, Ga. She served as a captain in the Army reserves for 10 years after college. She volunteers regularly and remains active as a board member for many non-profit companies.

Please visit www.roamboost.com for more information.

Ms. Angelucci can be contacted at 770-329-7512 or pangelucci@roamingaround.com

Coming Up In The June Online Hotel Business Review




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Feature Focus
Sales & Marketing: Who Owns the Guest?
Hotels and OTAs are, by necessity, joined at the hip and locked in a symbiotic relationship that is uneasy at best. Hotels require the marketing presence that OTAs offer and of course, OTAs guest’s email when it sends guest information to a hotel, effectively allowing OTAs to maintain “ownership” of the guest. Without ready access to guest need hotel product to offer their online customers. But recently, several OTAs have decided to no longer share a data, hotels are severely constrained from marketing directly to a guest which allows them to capture repeat business – the lowest cost and highest value travelers. Hotels also require this data to effectively market to previous guests, so ownership of this data will be a significant factor as hotels and OTAs move forward. Another issue is the increasing shift to mobile travel bookings. Mobile will account for more than half of all online travel bookings next year, and 78.6% of them will use their smartphone to make those reservations. As a result, hotels must have a robust mobile marketing plan in place, which means responsive design, one-click booking, and location technology. Another important mobile marketing element is a “Click-to-Call” feature. According to a recent Google survey, 68% of hotel guests report that it is extremely/very important to be able to call a hotel during the purchase phase, and 58% are very likely to call a hotel if the capability is available in a smartphone search. The June Hotel Business Review will report on some of these issues and strategies, and examine how some sales and marketing professionals are integrating them into their operations.