Ms. Abatangle

Amy Abatangle

Executive Vice President & General Manager

Untangle

Amy Abatangle is executive vice president and general manager of Untangle's gateway division. Ms. Abatangle is responsible for delivering products to help organizations gain visibility into and control over their networks. Untangle's integrated suite of security software and appliances provide enterprise-grade capabilities yet consumer-oriented simplicity to over 400,000 customers––protecting nearly 5 million people, their computers and networks. Prior to joining the Untangle team, Ms. Abatangle had her own consulting practice with a focus on digital marketing.

She worked with startup companies in online gaming, clean tech, and social media. Before striking out on her own, Ms. Abatangle held various e-commerce roles including managing sales operations for the online Apple store and leading global e-business and call center operations for Oracle university.

Early in her career, Ms. Abatangle held various product management and development roles in startups at security software and digital media companies. Ms. Abatangle began her career in the early days of web development after teaching herself HTML, web server administration and Unix in her spare time as a doctoral fellow in English and Comparative Literature and Theory at Columbia University.

Please visit www.untangle.com for more information.

Ms. Abatangle can be contacted at 866-233-2296 or info@untangle.com

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.