HOTEL BUSINESS REVIEW

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In an era where travelers crave personalized and memorable experiences, hotels are uniquely positioned to redefine the essence of hospitality. By partnering with various brands, these establishments are not just offering rooms but are transforming stays into unforgettable journeys for their loyalty program members. This strategic move aims to elevate brand loyalty and encourage repeat visits, setting a new standard in the hospitality industry. READ MORE

As travellers increasingly look for immersive and authentic programmes and adventures, hotels may need to update their strategies to be able to provide quests with truly unique and unforgettable experiences. Here are the key trends and forecasts hotel operators, developers and investors need to know about experience-led travel and its effects on the hotel sector in 2024. READ MORE

The global hospitality industry is experiencing a transformative shift through the integration of AI. This evolution is exemplified by practical applications, such as personalized chat and review management, enhancing guest interactions and optimizing on-property experiences. AI-driven task management systems streamline back-of-house efficiency, while dashboards and analytics revolutionize business intelligence. The article explores these practical AI applications, emphasizing its role in reshaping the overall hospitality landscape. READ MORE

Atlantis, The Palm, located in Dubai, is the ultimate entertainment destination to host an upcoming gathering or event. From spectacular rooms and suites, vibrant entertainment settings, captivating backdrops and extraordinary activities, every occasion is designed to deliver an unforgettable experience. Atlantis, The Palm boasts an impressive 13 meeting rooms, three ballrooms and one boardroom, perfect for corporate events, conferences, galas or celebrations. READ MORE

Is AI the new face of hospitality? Read how virtual assistants are revolutionizing the hotel experience, from check-in to check-out. Delve into how AI-powered virtual assistants, comparable to ChatGPT, are transforming the hotel industry. From tackling staff shortages to revolutionizing front desk operations, these advanced systems offer personalized guest interactions and seamless integration with hotel management systems. READ MORE

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More from our online Library Archives...

Ernesto Osuna

Much has been said and written about change across the hospitality industry due to COVID-19 but has that much really changed? Despite the devastation to befall the industry and host of health and safety measures implemented, guests' demand for an exceptional buffet experience, for example, signals their wish for the return of certain guest services that dominated the "old normal". READ MORE

Robert Reitknecht

Pandemic-era restrictions have lifted, but that doesn't mean hotel amenities should look the same as they did in 2019. Guests are expecting the return of conveniences to which they were accustomed such as a complimentary hot breakfast, health and wellness facilities, and turndown service. Hotels have a major opportunity to not only reinstate these COVID-cut services but uplevel them to increase customer lifetime value and create new revenue streams. Here are 12 ways to bring unexpected value to expected guest services. READ MORE

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