Mr. Xavier

Brandon Xavier

Founder

OnCall

Brandon Xavier is the Founder of OnCall, a mobile (for iOS and Android devices) service that enables consumers and businesses to recruit and retain experts from a multitude of industries.

Along with reviews or background information about each professional, as well as the freedom to video chat with the candidates of your choosing, OnCall allows you to find and hire the right specialist – in just a few minutes.

This achievement represents a broader theme concerning Brandon's approach to technology, and, with regard to clients and consultants, a more immediate and intimate way for businesses to connect with colleagues throughout the world.

That principle humanizes technology: It is Brandon’s acknowledgment that we are inherently social beings – we value face-to-face communications, or the appearance thereof – and, to the extent that a mobile application can bridge oceans and continents and reconfigure data into a high-resolution image of a friend or coworker, that the only thing separating two people at opposite sides of the globe is a wafer-thin piece of polished glass, when technology makes this possible – when it gets out of the way – it fulfills our most humane instincts.

Brandon makes that experience possible by combining the eternal values of the liberal arts with the timely virtues of the latest forms of technology.

This union gives users the options they want with the sense of personalization they crave.

A native of Toronto, Brandon holds a BSc in Computer Science from Staffordshire University (UK) and an MBA from the University of Toronto.

Please visit http://on-call.me/ for more information.

Mr. Xavier can be contacted at 416-877-2746 or brandon.xavier@voxsync.com

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.