Dr. Harrison

Ronald Harrison

Director of Technical Services

Orkin Commercial LLC

Ron Harrison, Entomologist, Ph.D., is Director of Technical Services for Orkin. With more than 20 years of industry experience, Dr. Harrison serves as Orkinís Technical Director, overseeing the research, development and implementation of Orkinís residential and commercial services and providing technical expertise to its training programs. Dr. Harrison also assists all Orkin departments with any product or pest-related technical issues.

From 1998-2008 Harrison served as Orkinís Director of Training, where he forged alliances with universities, junior colleges and technical schools in developing IPM training programs and was responsible for the direction and facilitation of Orkinís numerous classroom and satellite pest management training sessions.

Prior to joining Orkin, Dr. Harrison was an associate professor of science for Mercer University in Macon and Atlanta. He currently serves as an adjunct professor for Mercerís graduate level environmental science courses.

Please visit orkincommercial.com for more information.

Dr. Harrison can be contacted at rharriso@orkin.com

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining Ė all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. Itís leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. Itís the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.