Dr. Zemke

Dina Zemke

Assistant Professor William f. Harrah College of Hotel Administration

University of Nevada, Las Vegas

Dina Marie Zemke, Ph.D., is an assistant professor in the William F. Harrah College of Hotel Administration at the University of Nevada, Las Vegas, where she primarily teaches courses in facilities management. Prior to her academic career, she obtained industry experience with Hilton Hotels, starting in the property operations department at the Waldorf-Astoria in New York City, followed by the Tarrytown Hilton. She followed that with a career in sales with Otis Elevator in New York and Wisconsin.

One of Dr. Zemke’s research interests is examining hotel design and its relationship with property performance and guest and employee satisfaction. The work is focusing on how to determine how assessing design quality can help in the capital reinvestment decision-making process. An additional research area examines how to incorporate hospitality principles into healthcare settings to improve hospital performance and patient satisfaction. Past projects include the studies of ambient scent and ambient noise in hospitality settings, gaming customer profiling, and hotel cleanliness. She has published in numerous academic journals and co-authored a textbook, Managing the Built Environment in Hospitality Facilities, with fellow UNLV faculty member Thomas Jones.

Dr. Zemke holds BOMI’s Real Property Administrator designation and is also holds the LEED-Green Associate credential. She is a member of the Nevada chapter of the U.S. Green Building Council, as well as the AH&LA’s Sustainability Committee. An active member of the Council on Hotel, Restaurant, and Institutional Educators (CHRIE), she serves as the chair of the Facilities Management special interest group, which exists to support hospitality educators who teach facilities planning, management, and design. She is also a member of the CHRIE Research SIG and the Environmental Hospitality Issues SIG.

Dr. Zemke has a Ph.D. from the University of Nevada, Las Vegas, and MBA from the University of Minnesota’s Carlson School of Management, and a BS from Cornell University’s School of Hotel Administration. Prior to returning to UNLV in 2012, she also taught in hospitality programs at the University of New Hampshire, Cornell University, and Johnson & Wales University – Charlotte.

Dr. Zemke can be contacted at 702-895-4844 or dina.zemke@unlv.edu

Coming Up In The July Online Hotel Business Review




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Feature Focus
Hotel Spa: Measuring the Results
As the Hotel Spa and Wellness Movement continues to flourish, spa operations are seeking new and innovative ways to expand their menu of services to attract even more people to their facilities, and to and measure the results of spa treatments. Whether it’s spa, fitness, wellness meet guest expectations. Among new developments, there seems to be a growing emphasis on science to define or beauty services, guests are becoming increasingly careful about what they ingest, inhale or put on their skin, and they are requesting scientific data on the treatments they receive. They are open to exploring the benefits of alternative therapies – like brain fitness exercises, electro-magnetic treatments, and chromotherapy – but only if they have been validated scientifically. Similarly, some spas are integrating select medical services and procedures into their operations, continuing the convergence of hotel spas with the medical world. Parents are also increasingly concerned about the health and well-being of their children and are willing to devote time and money to overcome their poor diets, constant stress, and hours spent hunched over computer, tablet and smartphone screens. Parents are investing in wellness-centric family vacations; yoga and massage for kids; mindfulness and meditation classes; and healthy, locally sourced, organic food. For hotel spas, this trend represents a significant area for future growth. Other trends include the proliferation of Wellness Festivals which celebrate health and well-being, and position hotel spas front and center. The July issue of the Hotel Business Review will report on these trends and developments and examine how hotel spas are integrating them into their operations.