Ms. Manchester

Ayrlea A Manchester

Executive Assistant & Sustainability Supervisor

Bellstar Hotels & Resorts

Ayrlea Manchester, has been with Bellstar Hotels & Resorts, working as an EA and as the Sustainability Supervisor since June of 2014. With 6+ years of experience in the hospitality industry, Ms. Manchester feels Bellstar is an excellent fit, a great company, and a fantastic team. She enjoys utilizing her degree as well as learning new skills. She is currently working in some Purchasing and Marketing projects as well.

Ms. Manchester recently wrote and submitted a nomination on behalf of Bellstar for the Hotel Association of Canadaís Hall of Fame Awards of Excellence: 2014 Environmental award, which they won. A great honour, of which they are very proud.

Ms. Manchester was born and raised in a small town in Ontario, with a small ski resort on one side and a beautiful lake on the other. She spent most of her childhood outdoors. As she moved through all levels of schooling, Two of Ms. Manchesterís passions were reading and writing.

Ms. Manchester attended Wilfrid Laurier University in Waterloo, Ontario, where she graduated with an Honours Environmental degree. She then spent 5 months traveling, visiting Hawaii, New Zealand, Australia, Bali and Southeast Asia. In October of 2013 Ms. Manchester moved from Ontario to Calgary, Alberta.

Ms. Manchester's hobbies include reading, writing, swimming, hiking with her dog, snowboarding and horseback riding.

Ms. Manchester can be contacted at 403-695-3463 or ayrleam@bellstar.ca

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining Ė all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. Itís leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. Itís the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.