Mr. Karmis

Christos Karmis

President

Mobilite

Christos Karmis is the President of Mobilitie, the leading wireless infrastructure provider of neutral-host Distributed Antenna Systems (DAS), Small Cell and Wi-Fi networks. Mr. Karmis oversees Mobilitie’s major DAS and Wi-Fi installations across some of the largest venues in the United States, including the implementation of one of the world’s largest and most robust Wi-Fi networks in the hospitality industry at all MGM Resort properties in Las Vegas.

Mr. Karmis and the Mobilitie team recently helped set the national record during the 2014 Kentucky Derby for the highest mobile data traffic ever transmitted through a DAS network during an event. Some of Mobilitie’s other marquee deployments this year include The National September 11 Memorial & Museum at the World Trade Center in New York City, the Edward Jones Dome (home of the St. Louis Rams), The Verizon Center (home of the Washington Wizards and the Washington Capitals), Nationwide Arena (home of the Columbus Blue Jackets) and location of the 2015 NHL All Star Game, the Honda Center (home of the Anaheim Ducks), and many other large venues in the US.

Before joining Mobilitie, Mr. Karmis specialized in real estate advisory services and the wireless communications industry with Deloitte Consulting. While at Deloitte, he provided operational and network optimization strategies to the world’s largest wireless carriers. Christos holds an MBA from the Warrington School of Business at the University of Florida, a Management Certificate from Harvard University, and a Bachelor of Science in Mechanical Engineering from Clemson University.

Please visit www.mobilite.com for more information.

Mr. Karmis can be contacted at

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.