Mr. Barrett-Cuetara

Richard Barrett-Cuetara

Managing Member

Barrett-Cuetara, PLLC

Richard Barrett-Cuetara is the Managing Member of Barrett-Cuetara, PLLC. He has more than 25 years of trial law and transactional experience in complex commercial real estate transactions and sophisticated real estate disputes, with a special emphasis in the hospitality industry.

Trial Law Experience - includes challenging constitutionality of municipal hotel ordinance, actions of inspectors, city manager and law enforcement; prevented condemnation of hotel by municipality; Special Litigation Counsel in $22M CMBS litigation against a REIT and Master/Special Servicers; Defended Price-Gouging lawsuit filed by Texas Attorney General, State of Texas, with assistance from Texas Hotel & Lodging Association; prosecuted $27M complex arbitration proceeding regarding division of 6 hotels involving breach of fiduciary duties, fraud, breach of contract, disgorgement, accounting and mismanagement claims; Defended hotel owner in lender liability litigation against Wall Street Hedge Fund and FDIC regarding unlawful acceleration of debt, loan work-out and pre-bankruptcy strategy; jury trial verdict in ad valorem tax litigation against appraisal district; and jury verdict in complex partnership dispute concerning a business divorce of large retail shopping centers.

Transactional Experience - includes closing a $60M acquisition of four mid-tiered hotels in Texas that were converted to “select-service” hotels and franchised with international hotel company; negotiating office and retail leases; preparing hotel lease and purchase sale agreements; and operational matters involving retail property management firms, asset managers and hotel operators.

Prior Real Estate Experience - includes working in the Real Estate Investment Division of METLIFE, Dallas, Texas, as a Financial Analyst, Asset Manager, Loan Underwriter and Commercial Appraiser (M.A.I. Courses).

Professional Affiliations & Memberships - include the Texas Hotel & Lodging Association (TH&LA); Hotel Association of Tarrant County; Academy of Hospitality Industry Attorneys (AHIA); the Hospitality Law Conference (HLC), Houston, Texas, as Advisory Panel, Moderator and Host; and Contributing Author for HospitaliltyLawyer.com. Honors & Recognitions include nomination to ABA Real Estate Litigation Committee, as Co-Chair of the Commercial Real Estate Subcommittee; Attorney of the Week, Hospitalitylawyer.com (April 22, 2013); Rated AV Preeminent Rating ®, Highest Possible Rating in Legal Ability & Ethical Standards; Martindale-Hubbell ® AV ® Preeminent (5.0) Rating; and Top Rated Lawyer in Commercial Litigation & Real Estate Law, Martindale-Hubbell ®.

Mr. Barrett-Cuetara can be contacted at 214-361-1040 or rbarrett@barrettcuetara.com

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.