Mr. O'Hara III

Robert J. O'Hara III

Attorney

Flaherty & O'Hara, PC

Robert “R.J.” O’Hara received his J.D., cum laude, from the University of Dayton in 1989 and his B.A. in English in 1985 from the same school. He served as Articles Editor of the University of Dayton Law Review and is a member of the National Honors Society in History.

Mr. O’Hara was admitted to the Pennsylvania Bar and the U.S. District Court of the Western District of Pennsylvania in 1989. He was a co-founder of the Alliance of Alcohol Industry Attorneys and Consultants and is chair of its Board. He is an associate member of the National Conference of State Liquor Administrators, the National Association of Alcohol Beverage Administrators, the Academy of Hospitality Industry Attorneys, the National Association of Licensing and Compliance Professionals, HospitalityLawyers.Com. He is often an invited speaker at national and regional conferences on alcohol-related topics.

R.J. provides general liquor licensing counsel, handles ownership changes, litigation, citations and administrative hearings, and advises clients on complex national licensing issues arising from mergers, acquisitions and corporate restructuring. He represents investment and financial companies entering the hospitality, restaurant and alcohol manufacturing spaces and he is adept at addressing their unique concerns as they relate to liquor licensing and compliance. He also advises clients on the legality of national alcohol promotions and marketing programs.

Mr. O’Hara conducts seminars for clients regarding liquor liability and related restaurant and alcohol management issues, oversees employee integrity testing and employee compliance with employer alcohol policies through the implementation of targeted secret shopper programs and often drafts liquor-oriented legislation.

Mr. O’Hara is also a shareholder and board member in a craft brewery, Erie Brewing Company in Erie, PA, maker of Railbender Ale, an award-winning Scotch ale.

Mr. O'Hara III can be contacted at 412-456-2001 or rj@flaherty-ohara.com

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.