Mr. Goulden

Matthew Goulden

Managing Director

Triometric

Matthew Goulden, Managing Director of Triometric has 25 years of General Management, Sales & Marketing and Business Development experience in the software & automotive industries. Since 2007 Mr. Goulden, as Managing Director, has been for the strategic vision, overall management and business leadership of Triometric.

Prior to joining Triometric in early 2003, Mr. Goulden held senior executive positions in VC backed software firms based in the UK and Europe with responsibility for strategy and growth.

Mr. Goulden started his management career with the Ford Motor Company (Europe), during which time he held global responsibility for the successful implementation of Fordís worldwide Internet based dealer network.

Today Mr. Goulden works closely with Triometricís management team and technologists to formulate and drive the strategies that have made Triometric a pioneer and technical leader in the Business Intelligence (BI) and analytics market for enterprise applications and the online travel market. Always with a hands-on approach he has developed key accounts with Fortune 500 customers including Thomson Reuters, Regus and HSBC and large online travel specialists such as GTA.

Mr. Goulden holds an MBA from INSEAD business school and a Master of Engineering from Imperial College, London.

Please visit http://www.triometric.net/sectors/hotels for more information.

Mr. Goulden can be contacted at +44-1784-558745 or matthew.goulden@triometric.net

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining Ė all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. Itís leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. Itís the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.