Ms. Hercik

Cecilia Hercik

Founder & President

C-Spa Consulting

MS. Cecilia Hercik brings over 25 years of experience in resort and spa openings, both nationally and internationally, and has an extensive background in spa management and hospitality operations. She has worked for such companies as Ritz-Carlton Hotel Company, Aveda-Neill Corporation, Waldorf Astoria Resorts and WTS International Spa Consulting Company.

A graduate of the Instituto Metropolitano of Lima, Peru and studies and certifications from the Florida Community College of Jacksonville, Florida; Ms. Hercik is fluent in both English and Spanish. She is also certified by the Global College of Natural Medicine as a Nutritionist Consultant.

Ms. Hercik started her career working in various management positions with The Ritz-Carlton Hotel Company in Florida and has been with this company for 12 years, eventually becoming their first Executive Spa Director at The Ritz-Carlton Hotel in New Or-leans. She then spent the next two years as the Corporate Spa Director for Aveda-Neill Corporation overseeing 10 Day Spas before returning back to resort spa operations as the Director of Spa Sales & Operation for Spa Grande at The Grand Wailea, a Waldorf Astoria Resort.

At Spa Grande, Ms. Hercik was responsible for overseeing the 50,000 square foot spa facility with its 200 workers and has been with the company for over 7 years. In September of 2011, she joined WTS International as the Regional Director of Spa Opera-tions for Hawaii responsible for overseeing the day to day operations of the award win-ning Kapalua Spa in Maui, a 45,000 square foot Destination Spa, and the Spa at Trump Waikiki Hotel at Oahu, a luxurious Boutique Spa. And now, owner and founder of C-SPA Consulting firm and Managing Partner at Lumeria Crystal Spa located in Lumeria Maui Retreat, Hawaii.

Ms. Hercik is a member of the International Spa Association (ISPA) as well as a member and the Board Treasurer for the Hawaii Spa Association (Hi-Spa). She is also a member of Maui’s Hui Hoaloha, a dedicated group of successful women who represent a diverse cross section of the community and who continue to impact the lives of others through their philanthropy & Mana’olana Pink Paddlers -Nonprofit Organization against cancer.

Ms. Hercik can be contacted at 808-870-4692 or cecilia@cspaconsulting.com

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.