Mr. Worker

Sean Worker

President & CEO

Bridge Street Global Hospitality

Sean Worker is Chief Executive Officer of BridgeStreet, responsible for the overall strategic and operational direction of the company, and for overseeing the companyís development, finance, sales, marketing and legal activities including support for over 500 Brand Ambassadors. Mr. Worker joined BridgeStreet in 2009.

Prior to joining BridgeStreet, Mr. Worker served as Managing Director and Executive Vice President, International Operations for Wyndham Hotel Group, London, United Kingdom, where he was responsible for managing a portfolio of over 650 franchised and managed assets throughout EMEA, India and Asia Pacific and was a board member of CHI Hotels & Resorts. Previously, Mr. Worker held various senior positions, with responsibility for development, sales and operations, at Interstate Hotels and Resorts, Bristol Hotels & Resorts, Marriott and Hilton in the United States and Europe. During this period, he oversaw and operated a range of assets and global brands.

Mr. Worker holds a BA in Business with a specialty in Hotel & Hospitality Management from Galway-Mayo Institute of Technology and is a patron of the school. He is a native of Galway, Ireland.

Mr. Worker can be contacted at 44-0-20-7792-2222 or emea.gsc@bridgestreet.com

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining Ė all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. Itís leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. Itís the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.